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Telephone Voicemail - Cisco

ETSU uses the Cisco Unity Voice Messaging System.  Voicemail is optional on all university telephones at no cost.  The following is a list of commands designed to help guide you through some of the basic voicemail functions.  If you have any questions regarding voicemail usage that are not posted here, or if you would like to set up voicemail on your extension please email the or call 439-4648 for further assistance.

Logging In the First Time

Log In

Changing your Password

Recording your Greeting

Playing your Messages

Forwarding Messages


Logging In the First Time

The first time you log into the voice messaging system, your password will be 12345.  You will be prompted to enter a new password the first time you log into the messaging system. As well as setup your initial greeting or recorded name.

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Log In

To log into the Cisco Unity voice messaging system, either press the Message key on your phone, or:

  1. Dial 9-6500 on campus or 439-6500 from off campus or Press the messages button on your voice over IP phone.
    • When calling from an off campus number you will hear the operator.
    • If you are not immediately asked to enter your PIN please press the * key and enter your five-digit extension number followed by your PIN.
  2. At the prompt, enter your five-digit extension number, followed by the # key.
  3. Enter your password, followed by the # key.

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Changing your Password

  1. While logged in to voice messaging, press 4 3 1.
  2. At the prompt, enter a new password, press #.  Your password may be from 5 to 16 numbers long.
  3. Enter the new password again, then press #.

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Recording your Greeting

This is the message all callers will hear when arriving at your voicemail box.  This can get setup on the initial mailbox configuration, to re-record the message follow the instructions below.

To record your greeting:

  1. While logged in to voice messaging, press 4 1.
  2. Press 1 for standard greeting.
  3. Follow the prompts to begin the recording.
  4. Press # to end the recording.
  5. When you have finished recording, you can play the greeting, re-record it, delete it, or exit.
  6. To exit, press *.

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Playing your Messages

A message-waiting light will indicate that you have new messages. When you play your messages, new messages play first, followed by previously played messages.

To play your messages:

  1. After logging in, listen to the mailbox summary.
  2. Press 1 to play the message.  While the message is playing, you can perform the following functions:
    • Skip back -- press 7.
    • Skip forward -- press 9.
    • Pause -- press 8; to continue press 8 again.
    • Forward a message, press 5.
    • Delete a message, press 3.
    • Save a message, press 2.

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Forwarding Messages

You can forward a message to another mailbox, to a distribution list, or to a person with no voicemail.  You can also record an introduction to the original message.

To forward a message:

  1. After hearing the message, press 5 to forward.
  2. Enter the mailbox number or phone number to which you want to forward the message, then press #.  Repeat this step for any other mailbox numbers or phone numbers.  End by pressing #.
  3. To record an introduction, press 5, wait for the tone, then speak.  End the recording by pressing #.
  4. To send the message, press # #.

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