TelephoneVoicemail

ETSU uses the Meridian Mail Voice Messaging System.  Voicemail is optional on all university telephones at no cost.  The following is a list of commands designed to help guide you through some of the basic voicemail functions.  If you have any questions regarding voicemail usage that are not posted here, or if you would like to set up voicemail on your extension please email the or call 439-4648 for further assistance.

Logging In the First Time

Log In

Changing your Password

Personal Verification

Recording your Greeting

Playing your Messages

Forwarding Messages

Assigning a Custom Operator

Composing Messages

Distribution Lists

Additional Help or Commands


Logging In the First Time

The first time you log into the voice messaging system, your password will be 12345.  You will be prompted to enter a new password the first time you log into the messaging system.

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Log In

To log into the Meridian Mail voice messaging system, either press the Message key on your digital phone, or:

  1. Dial 9-4201 on campus or 439-4201 from off campus.
  2. At the prompt, enter your five-digit extension number, followed by the # key.
  3. Enter your password, followed by the # key.

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Changing your Password

  1. While logged in to voice messaging, press 8 4.
  2. At the prompt, enter a new password, press #.  Your password may be from 5 to 16 numbers long.
  3. Enter the new password again, then press #.
  4. Enter your old password again, then press #.

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Personal verification records your name and other details, such as your title or extension number.  Your personal verification is used in your greetings and outgoing messages, in name dialing, and in remote notification announcements.

To record a personal verification:

  1. While logged in to voice messaging, press 8 9.
  2. Press 5 to record.  Wait for the tone, then record your name and, if you wish, your title or extension number.
  3. Press # to end the recording.
  4. When you have finished recording, you can play your name and re-record it if you wish. 
  • To play your name, press 2.
  • To re-record, press 5 to record while at the beginning of your name.  Record your name and press # to end the recording.

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Recording your Greeting

Callers from outside the university hear your external greeting; callers from within the university hear your internal greeting.  All callers hear your temporary absence greeting, if you record one.

To record your greeting:

  1. While logged in to voice messaging, press 8 2.
  2. Press 1 for external greeting.  Press 2 for internal greeting.  Press 3 for temporary greeting.
  3. Press 5 to record.  Wait for the tone before you start to speak.
  4. Press # to end the recording.
  5. When you have finished recording, you can play the greeting, re-record it, delete it, set the expiry date for a temporary greeting, or exit.

    To play the greeting you recorded, press 2.

    To re-record the greeting, press 5 while at the beginning of the greeting.  Record the new greeting and press # to end the recording.

    To delete one of your greetings, press 7 6 at the greeting.  (You cannot delete the standard system greeting.)
  6. To set the expiry date for your temporary greeting, press 9.  Enter the month, day, and time, pressing # after each entry.  For the current month or day, press # only.  For the standard expiry time of 12:01 a.m. with any future date, press # for time.
  7. To exit, press 4.

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Playing your Messages

If you have a digital phone, a message-waiting light will indicate that you have new messages.  If you have an analog phone, you will hear a special dial tone when you pick up the handset.  When you play your messages, new messages play first, followed by previously played messages.

To play your messages:

  1. After logging in, listen to the mailbox summary.
  2. Press 2 to play the message.  While the message is playing, you can perform the following functions:
  • Skip back -- press 1.
  • Skip forward -- press 3.
  • To play the message faster, press 2 3; to play the message slower, press 2 1.
  • Pause -- press #; to continue press 2.
  • Go to the next message -- press 6.
  • Go to the previous message -- press 4.
  • Go to a specific message -- press 8 6, (message number), and #.
  • Delete a message, press 7 6.
  • You can restore a deleted message (with the current session only) by pressing 7 6 again.  Once you have hung up the receiver, the message cannot be restored.

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Forwarding Messages

You can forward a message to another mailbox, to a distribution list, or to a person with no voicemail.  You can also record an introduction to the original message.

To forward a message:

  1. After hearing the message, press 7 3 to forward.
  2. Enter the mailbox number, phone number, or distribution list to which you want to forward the message, then press #.  Repeat this step for any other mailbox numbers, phone numbers, or distribution lists.  End by pressing #.
  3. To record an introduction, press 5, wait for the tone, then speak.  End the recording by pressing #.
  4. To send the message, press 7 9.

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Assigning a customer operator

You can set up your voice mailbox to connect callers to another number.  This allows you to offer your callers the option of leaving a message or speaking to one of your assistants or colleagues.

In your greeting, you can tell callers to press zero after the tone if they wish to speak to someone in your absence.

  1. While logged in to voice messaging, press 8 0 for mailbox options. 
  2. Press 1 to change the number.
  3. Enter the new custom operator number, then press #.

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Composing Messages

You can compose a message to one or more people or distribution lists, and send it when you are ready.  You address your message before recording it.

  1. While logged in to voice messaging, press 5 7 to compose a message.
  2. Enter the first address (mailbox number or distribution list number), then press #.  Continue to enter numbers followed by # until you have finsihed, then press # again.
  3. Press 5 to record.  Wait for the tone, then record your message.  End the recording by pressing #.
  4. To send the message, press 7 9.

To cancel the last mailbox number or distribution list number you entered, press 0 #.  Repeat this step for each number you want to cancel, erasing entries one at a time.  After you have pressed the final #, you cannot cancel any numbers.

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Distribution Lists

You can create up to nine personal distribution lists, each containing up to 99 entries.  To create a personal distribution list:

  1. While logged in to voice messaging, press 8 5.
  2. Enter a number from 1 to 9 to identify this list, then press #.
  3. Press 5 to create the list.
  4. Enter the first mailbox number (five-digit extension), then press #.  To delete a number or name after you enter it, press 0 #.
  5. When the list is complete, press #.

To play, edit, or delete a personal distribution list:

  1. Press 8 5.
  2. Enter the distribution list number, then press #.
  • Press 2 to play the list.
  • Press 5 to add numbers.  Enter each number, then press #.  When the list is complete, press #.
  • Press 6 to find a number in the list.  Enter the number, then press #.  If the number is in the list, you can delete it by pressing 7 6.  If the number is not in the list, you can add it by pressing 5.
  • To delete and entire list, press 7 6.  You can restore it by pressing 7 6 again immediately after deleting it.
  • To exit, press 4.

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Additional Help or Commands:

  • Press 8 * for mailbox commands
  • Press 7 * for message commands

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