ETSU Networking

Network jack installation

A network jack can be installed in just about any building on campus. The cost for installation is $280. To request an installation, please submit a Telecommunications Requisition Form.

Unable to connect

There can be several reasons why someone cannot access the Internet or other network resources. If your home page will not come up, try some other sites to make sure that it's not just the one site that's down. If that doesn't help, make sure that the network cable is connected to both the computer and the network jack. The network cable looks like a phone cord but with a bigger connector.

Wireless Networking

ETSU offers wireless network connectivity that's complementary to the wired network. To connect to it, your device must be capable of communicating using 802.11g, WPA2-Enterprise authentication with AES encryption. You can get setup instructions at

Configuring ETSU desktop computers for the wireless network is not permitted. Multiple desktops connecting to a single wireless access point may cause disruption to the wireless network. The wired network is best suited for desktop computers. We recommend that network jacks be installed for desktop computers that need network access.

Remote Desktop Gateway (RDG)

Remote Desktop Gateway is the ability to remotely access your office computer using the Remote Desktop program.  With it, you can control the office computer as if you were sitting in front of it.  Both the office computer and the off-campus computer(s) must be running Microsoft Windows in order for this to work.  At the time of this writing, except for the Apple iOS, other operating systems that have Remote Desktop clients don't have the ability of utilizing a Remote Desktop Gateway server.  If you are in such a situation where either your office computer or off-campus computer doesn't run Windows, you'll want to consider VPN access instead.

If you have lost the e-mail containing the link to the RDG setup instructions, you can access them here.

Virtual Private Networking (VPN)

Virtual Private Networking (VPN) allows someone to use an off-campus Internet connection to connect to the ETSU network in a secure fashion. Once connected, your computer will have access as if it were plugged into a campus network jack. It is required to access some resources that aren't normally accessible from off-campus.

Requesting RDG or VPN access

To request either RDG or VPN access, please submit a Remote Access Request Form. Before you do, please read over the Remote Access Policy.  Check the box for the access that you're requesting.  RDG access is generally easier and quicker to get than VPN access.  For those that are requesting VPN access, you must also submit a letter justifying your request for VPN access.  VPN access must also be renewed on a regular basis, usually annually, whereas there is no renewal requirements for RDG access at this time.

After you have completed the form, please submit it to Human Resources for approval.  After Human Resources has approved the access, the form will be routed to ITS for completion.  RDG requests will usually be completed on the same day when the form is received by ITS.  Instructions will be e-mailed to you with a link to directions on how to configure Remote Desktop on the off-campus computers.  After a VPN request has been entered, it will be reviewed by the Network manager. If approved, you'll receive an e-mail with a link to the VPN site. If you happen to lose this e-mail, feel free to contact the ITS Helpdesk.

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