There are some prerequisites that you must meet before you can install and use AnyConnect. If you're connecting from a business location, you might have to check with the IT support team there to help get you connected.
If you receive any UAC prompts, simply click on Continue or Allow. If you are asked for login credentials, enter the credentials for an administrator account or contact your IT support team.
To start accessing the AnyConnect VPN, navigate over to https://vpn.etsu.edu/. Internet Explorer may prompt you that there's a problem with the website's certificate. On this screen, choose the option that says "Continue to this website". In other browsers such as Firefox, you may have to go through a few steps to confirm an exception for the security certificate. Once you get past that, you'll come up to the login screen.
On this screen, simply enter your username and password and click on the Login button. There is no need to put etsu\ in front of your username. After the system successfully verifies your username and password, you'll be given a screen notifying you that you've successfully established a connection and that it should conform to the ETSU code of ethics and acceptable use policy.
After you click on the Continue button, you'll come up to a screen where the VPN client software will be downloaded and installed. The process differs depending on which browser you're using. In this guide, we used Internet Explorer 8 and Mozilla Firefox 3.6.8
When you're using Internet Explorer, it will attempt to install the AnyConnect using an ActiveX control. At first you'll get a yellow bar asking if you want to install the control.
You'll need to click on the bar and choose to install the ActiveX control. You'll then get another prompt confirming that you want to install the control.
The installation will continue as described below the Firefox section.
With Mozilla Firefox, and most likely other web browsers, AnyConnect will use a Java installation routine. During the process, you may get a Java warning like the one below..
At this point, click on the Yes button. A screen will come up and tell you that it's analyzing your computer. You may get another security alert stating that the certificate issuer is untrusted or unknown.
Click on the Yes button to proceed.
After you get past the ActiveX control or the Java screens, you'll get a screen showing the software download and installation.
After a few moments, you'll be given a screen that says that the connection has been established.
If you look at the image above, it has an icon circled in red. You should see the same icon in the lower-right portion of your screen near the clock.
After you've made a successful connection to the VPN, you can right-click on the icon mentioned above and choose "Disconnect". When the connection is gone, the yellow padlock portion of the icon will disappear. To reconnect, right-click on the icon again and choose "Connect". You'll be given a different style of login screen.
Your username should automatically appear in the Username field. Simply type in your password and click on Connect. After a few moments, you'll be given a connection message similar to the one before.
Click on the Accept button to continue. You may be given the security alert again regarding the certificate issuer. Click on the Yes button to proceed. The yellow padlock will reappear in the icon to signify the connection.
There are a few things that we noticed may happen during the installation of the AnyConnect client.
If you get an error message after AnyConnect has logged in, restart the computer and try again.
If you get a screen suggesting that you add the site to the Trusted Sites zone, most likely the account you're using doesn't have permission to install software.