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East Tennessee State University

Campus Computer Laboratories

OVERVIEW
AVAILABLE RESOURCES
RESERVING A LAB FOR CLASSROOM USE
INSTRUCTOR ACCOUNTS (POSTING DATA ON THE NETWORK)

FACULTY/STAFF ACCESS TO LABS


THE LAB NETWORK SYSTEM
Printing on the Lab Network
Lab System Peculiarities
The PRINT command
Disk Format Confusion
Making a Boot disk in the student Labs
Swapping Disks
Security
Using the Internet
Access to mainframe
Software available
Virus scanning for student disks
Lab usage monitoring
Lab staff
General operating procedures

i.e.
Scheduling Problems
Holidays and Breaks
Advertising on the Lab Network
Electronic Lab Worker System
First Line of Defense
Breaks Between Semesters
Weather Policy
Catastrophic System Failures
OTHER SERVICES AND FEATURES
i.e.
FTPing I: Drive Files
Lab Information Via GOPHER
Lab Information Via Usenet
Lab Information Via Email
Lab Information Via WWW


OVERVIEW
ETSU provides a wide variety of computing facilities for its students. The purpose of this handbook is to help familiarize instructors with those resources and how they can be used in a teaching environment. There three main objectives that Computer Services strives to meet in providing student resources. Each objective carries a different set of needs.
The first of these is general student use (i.e. students who wish to use computers for purposes not directly related to computer classes or assignments). Such things as writing term papers, conducting research and preparing/presenting data in various forms fall into this category. Many students, once they have completed basic computer literacy will go on to use computers as a tool for other classes whether these particular classes entail the use of computers or not. In this area, the largest demand is for word processing, graphics/spreadsheet software and internet access .
The second major objective is to provide for students completing assignments which REQUIRE the use of computers. Most of this usage is generated by those classes which use the labs as classrooms. This type of usage involves larger numbers of students who need to complete the same or similar assignments at the same time. This is a major source of lab usage peaks (sudden and dramatic increases in lab usage).
The third objective is to provide instructors with modern teaching facilities utilizing computers directly in the classroom. Instructors can, through proper procedures, request to reserve a computer lab for the purpose of teaching a class in that lab.
In terms of resources available to provide for these objectives, Computer Services provides all equipment, software, management, supplies and support staff for 4 computer labs as well as providing network access, software and technical management for some departmental or specialized labs. Three of the four labs are available as classrooms. This breaks down as two PC based labs and one Macintosh lab which can be used as classrooms. The fourth lab is NOT available as a classroom. It is left as an "open" lab available to any student during normal operating hours. This lab provides students with a place to work while other labs have classes in session. Classroom labs are also available to any student when they are not directly in use for classes.
Operating hours for each lab are also posted outside the labs. Our largest facilities are open most nights until 2 a.m. with exceptions on Friday and Saturday nights (typically low usage times given the social life of the average college student).
Smaller labs with lower usage will have curtailed hours. Computer Services expends maximum effort to insure consistent lab hours, however, due to our extensive use of students as lab staff instructors should be aware that occasions arise where labs must be closed with little or no notice.

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Office of Information Technology
Campus Box 70558
Room 308, Burgin Dossett Hall
East Tennessee State University
Johnson City, TN 37614
Help desk: 423-439-4648
fax: 423-439-5770