Desktop/Laptop Computer Standards Policy
Frequently Asked Questions
To make the most efficient use of university resources, all desktop and laptop computers acquired by the university should be based on standard configurations approved by the Information Technology Governance Committee. Departments with needs not met by the standard configurations can request a variance in writing to Information Technology Services. Information Technology Services will then conduct a review of the specifications and make suggestions to the department. If a consensus is not reached, an appeal will be reviewed by the PC Standards Committee.
The standards became effective April 1, 2002.
Hardware: The PC Standards Committee will meet quarterly to review changes in technology. Consideration will be taken to configure quality desktop and laptop computers and laserjet printers that meet the vast majority of computing needs at the lowest possible cost to the university. Standard configuration upgrades will be included to give flexibility to the configurations and allow additional uses. ITS will make recommendations for the university standard configurations. These recommendations will be presented for approval to the PC Standards Committee. Once approved, the Office of Information Technology (ITS) will be charged with installing and supporting these hardware platforms.
Software: The PC Standards Committee will also review software technology and recommend a basic software image to be installed on each of the configurations. ITS will be charged with installing and supporting these software applications on all desktops and laptops.
ITS will be responsible for publicizing the standard configurations via configuration information on their web site. Whenever possible, ITS will have a demonstration unit available for review by interested faculty and staff.
The User Services Group of ITS will be made available for appointments to assist in the configuration of desktop or laptop computers. Faculty and staff can call (9-4648) or email ( firstname.lastname@example.org ) the ITS Help Desk to make this request. An analyst will schedule a time to visit the employee’s office and discuss their computing needs and configuration options.
All computer requisitions for desktops, laptops, and printers will be submitted through the eBucs electronic procurement system.
The department will complete and attach a variance request to the electronic requisition for non-standard desktops, laptops and printers. This should explain why the university standard configuration is not appropriate for their needs. This can be the result of incompatibilities of required software or hardware or a vendor requirement. This requisition and request for variance will be reviewed by the appropriate ITS staff. If there is not significant justification for the variance, the requisition will be rejected and information for an alternative will be provided to the department. (Financial aspects are not considered adequate justification). At that point, the department should consider the university standard or they can consider an appeal of the variance request.
If a department feels their request for variance was rejected without consideration, they can initiate an appeal. These requests for appeal will be reviewed by the PC Standards Committee on a timely basis. The committee will report their recommendation to the department and to ITS. Non-approved requests will be rejected in eBucs. Records will be kept of variances that were permitted. These will be used as consideration in adopting new standard configurations.
The PC Standards Committee will be glad to review your suggestions or recommendations at their regular meetings. Please contact one of the committee members with your information.
If you have unanswered questions, please feel free to contact the ITS Help Desk at email@example.com , or call 9-4648.