Q: What type of Ethernet card do I need to access the ETSU network?
A: Any Ethernet card that has an RJ-45 connector.
Q: What kind of software do the computer labs on campus have?
A: Our computer labs use the Microsoft Office suite of products.
Q: How do I get an e-mail address from ETSU and what will it be?
A: E-mail accounts can be established at any of our computer labs on campus, once you have registered with the Registrar office. We also have Web-based instructions for your E-mail account.
Q: How late are the computer labs open?
A: During the Fall and Spring semesters, the lab hours are
Sunday - 12:00pm - 2:00am
Monday - Thursday - 8:00am - 2:00am
Friday - 8:00am - 10:00pm
Saturday - 12:00pm - 10:00pm
Q: What are the Student Help Desk telephone numbers?
Q: What do I do if I have questions/problems with
my phone, TV or internet access?
A: Call the Student Help Desk.
Q: What is the lease time of my IP address?
A: 5 Hours.
Q: Can I have a static IP address?
A: No, we do not assign static IP addresses.
Q: Can I have a custom host name?
A: That feature is not available from campus network services.
Q: My patch cable is not long enough. Can you give me a longer one?
A: You can purchase cables from one of these vendors.
Q: Can someone from the Office of Information
Technology set up my machine for me?
A: ETSU does not provide that service. Please contact a local vendor for help.