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Frequently Asked Questions

Q: What type of computer do I need to get on the ETSU campus network? A PC or Macintosh?
A: You can access the ETSU network via a Windows or Macintosh. However, a Windows PC may be more compatibile with PCs in campus computer labs.

Q: What type of Ethernet card do I need to access the ETSU network?
A: Any Ethernet card that has an RJ-45 connector.

Q: What kind of software do the computer labs on campus have?
A: Our computer labs use the Microsoft Office suite of products.

Q: How do I get an e-mail address from ETSU and what will it be?
A: E-mail accounts can be established at any of our computer labs on campus, once you have registered with the Registrar office. We also have Web-based E-mail account.

Q: How late are the computer labs open?
A: During the Fall and Spring semesters, the lab hours are

Sunday - 12:00pm - 2:00am

Monday - Thursday - 8:00am - 2:00am

Friday - 8:00am - 10:00pm

Saturday - 12:00pm - 10:00pm

Q: What are the Student Help Desk telephone numbers?

433-4648 on-campus

439-5648 off-campus

Q: What do I do if I have questions/problems with my phone, TV or internet access?
A: Call the Student Help Desk.

Q: What is the lease time of my IP address?
A: 5 Hours.

Q: Can I have a static IP address?
A: No, we do not assign static IP addresses.

Q: Can I have a custom host name?
A: That feature is not available from campus network services.

Q: My patch cable is not long enough. Can you give me a longer one?
A: You can purchase cables from one of these vendors.

Q: Can someone from the Office of Information Technology set up my machine for me?
A: ETSU does not provide that service. Please contact a local vendor for help.

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