FACILITIES MANAGEMENT BENCHMARKING SURVEY
    Academic Building Athletic Facility Residence Life College of Medicine Other  
  What area of campus are you reporting from?  
             
SERVICE AREA            
  MAINTENANCE Poor Fair Good Above Average Excellent N/A
1 How would you rate the courteousness and helpfulness of Facilities Maintenance staff?
2 Was the timeliness of response appropriate for a routine maintenance request?
3 Was the timeliness of response appropriate for an urgent/emergency maintenance request?
4 How did you find the professionalism of craftsmen from the Facilities Maintenance staff?
5 Did the Facilities Maintenance staff adhere to professional standards of conduct?
6 Were the Facilities staff well prepared when they came to make a repair?
7 Do you find that the Facilities Maintenance staff are well trained?
8 Does the Facilities Maintenance Department communicate the repair status when a request is complete?
9 How would you rate the quality of completed work?
10 What is your overall satisfaction with Facilities Maintenance Department?
  Comments (including building name and any other specific information you want to share regarding maintenance)
 
  HOUSEKEEPING Poor Fair Good Above Average Excellent N/A
1 How would you rate the courteousness and helpfulness of housekeeping staff in your area?
2 How would you rate the timeliness of special requests for clean-up?
3 What is the quality of housekeeping in your area?
4 Overall, how satisfied are you with housekeeping in your area?
  Comments (including building name and any other specific information you want to share regarding Housekeeping Services)
 
  HEALTH AND SAFETY Strongly Disagree Some-what disagree neither Some-what agree Strongly agree N/A
1 Overall, the Health and Safety Division of Facilities is knowledgeable and professional.
2 I feel like I get results when I request services from Health and Safety.
3 Do you feel that Health and Safety is making a positive contribution to ETSU?
4 Does Health and Safety respond to your inquires in a timely manner?
5 Overall, I am very satisfied with the Health and Safety Division of Facilities
  Comments (including building name and any other specific information you want to share regarding Health and Safety)
 
  REQUESTS FOR SERVICE Less than one month 1-6 months 6 months to a year 1-3 years Never N/A
1 How long have you used TMA (work order system) to request services of Facilities Management?
    More than 2x per week 1x a week 1x per month 1x per 6 months 1x per year or less Never
2 How often do you use TMA to request service?
    Poor Fair Good Above Average Excellent N/A
3 Overall, how satisfied are you with the ease of use with the TMA work order request system?
4 Overall, how does the Facilities staff perform the work requested in your work orders? 
5 Overall satisfaction with notification of repair status?
  Comments (including building name and any other specific information you want to share regarding the system for requesting service)

 

 

Website updated July 08