FAQs

Registration FAQs

How do I confirm registration?

You can confirm registration on https://selfserv.etsu.edu by following these steps:

  • Click on "Enter Secure Area"
  • Enter and submit login information
  • Click on "Student"
  • Click on "Student Account"
  • Click on "Account Detail/Confirm Attendance/Payments and Refunds"
  • Select term and submit
  • Follow instructions to complete confirmation.

What is my Self-Service Banner (SSB) PIN Number?

It is initially defaulted as your 6-digit date of birth.  After logging in, you will be prompted to change your pin to another 6-digit number.


How do I change my Self-Service Banner (SSB) PIN after I am logged in?

If you are able to login, you can change your PIN on https://selfserv.etsu.edu by following these steps:

  • Click on "Enter Secure Area"
  • Enter and submit login information
  • Click on "Personal Information"
  • Click on "Change PIN"
  • Follow instructions to complete PIN change.

Note: Your new PIN cannot be the same as your old PIN


How do I reset my Self-Service Banner (SSB) PIN if I am locked out?

Contact the Registration Help line at 423-439-5584


Where are permits for my classes?

You can view all your permits on https://selfserv.etsu.edu  by following these steps:

  • Click on "Enter Secure Area"
  • Enter and submit login information
  • Click on "Student"
  • Click on "Registration"
  • Click on "Registration Status"
  • Select term and submit

How do I get a permit for a class?

Please contact the department for assistance in this matter. Use the A-Z index on the ETSU main webpage to find the subject's department. Please contact Academic Technology at Phone: 423-439-8611 - Fax 423-439-8610 - Email: for information on how to request permits for RODP courses.


What does it mean when it says "Section Closed"?

The class has no seats available. Please try another section of the class or try to get a permit from the department.


When can I register?

Registration times are based off your earned credit hours. Please view your Registration Status in Self-Service Banner (SSB) to find out your first available registration time. Registration for Spring semesters occurs in November of the previous year, and registration for Summer and Fall semeters occurs in April of the same year. If you are required to attend orientation, you will register after being advised on your orientation day. If you are required academic advisement, you must meet with your advisor and have your advisement hold removed prior to registration.


Who is my advisor?

Every undergraduate student has an academic advisor.  Please visit the Office of Undergraduate Student Advisement website for information about undergraduate advisement including a Quick Reference List of Advisors.

Still having trouble locating your advisor?  Please visit the Advisement Resources Career Center (ARC) located on the 2nd level of the D.P. Culp Center or contact them at (423)439-8650 or for a quick referral.  The ARC is a one-stop-shop for all your Academic Support and Service needs... conveniently located under one roof!

What if I don't have an advisor or I would like to change my advisor?

Please visit http://www.etsu.edu/advisement/ for more information.


Where can I find information on tuition and fees?

For information on tuition and fees, please call 439-4212 or visit the Bursar's website: http://www.etsu.edu/fa/fs/bursar/default.aspx


Who do I contact with D2L questions such as resetting my D2L password?

Please contact the Student Helpdesk at Phone: 423-439-5648 - Email: shdesk@goldmail.etsu.edu


How do I drop a class and how does a "W" affect my grade?

Please visit http://www.etsu.edu/reg/registration//default.aspx for more information on dropping courses. Receiving a "W" grade for a course does not affect you GPA. It only shows in the attempted hours.


I have not been here in a long time.  Do I still have a Self-Service Banner (SSB) account?  What is my Self-Service Banner (SSB) E#?

If you attended ETSU before 1991, you do not have a Self-Service Banner (SSB) account. If you attended after 1991, please go to https://selfserv.etsu.edu/, Enter Secure Area, log in using your E# and you 6 digit birth date (MM-DD-YY) as the pin. Follow the instructions to navigate through the system. If you need assistance, please contact the help line at 423-439-5584

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Graduation FAQs

What paperwork do I need to fill out in order to graduate?

You must complete the Notice of Undergraduate Intention to Graduate form along with the major and minor sheets and bring them to 102-B Dossett Hall.


When is the deadline for submitting the Notice of Undergraduate Intention to Graduate form as well as major/minor sheets?

Both should be submitted two semesters prior to the expected graduation date.   Please see the graduation website for specific dates.


I turned in my forms already; when can I expect to hear something from the graduation office?

Priority is given to students graduating in the current semester.  Notification will be sent as soon as possible in time for the final semester's registration.


When can I pick up my cap and gown?

Caps and Gowns are available at the Graduation Celebration held each semester.  They will also be available to pick up two weeks before graduation in the Records Office. 


What time will my college graduate?

This information is available on the graduation website


How many people can I invite to the ceremony and where can I order invitations?

There is no limit to the number of guests that may attend.  Invitations can be ordered during the Graduation Celebration or through Balfour.  www.balfour.com

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Records FAQs

How do I request transcripts?

Please go to http://www.etsu.edu/reg/records/transcripts.aspx for information on requesting Transcripts.


How do I change my name and what documents do I need?

Complete the Name Change form found at http://www.etsu.edu/reg/forms.aspx and provide the appropriate documentation depending on your status with the University. If you are a student you only need to provide a court document along with the request form to the Record's Office in 101 Dossett Hall.


How do I change my major?

Undergraduate students may change their major electronically by seeing the appropriate advisor or they may complete the Undergraduate Change of Major form found at http://www.etsu.edu/reg/forms.aspx and provide the appropriate signatures. Graduate Students must go to the Graduate Studies Office in 309-B Dossett Hall.


Instructions for entering Self Service Banner

1.  Go to www.etsu.edu
2.  Click "GoldLink" at the top of the ETSU homepage
3.  Click the "Self Service Banner (SSB)" link at the bottom of the Prospective & Newly Admitted Students box
4.  Click "Enter Secure Area for Services" link
5.  Enter your E Number for User ID and your PIN
     a.  If you forgot your E Number you can click "Look up E#/Username Click Here"
     b.  If you forgot your PIN you can click the "Forgot PIN?" button on this page


Instructions for accessing your own Enrollment Letter

1.  Go to www.etsu.edu
2.  Click "GoldLink" at the top of the ETSU homepage
3.  Sign in using your User Name and Password
4.  Under the "GoldLink Self Service" channel click "GoldLink Self-Service"
4.  Click "Student"
5.  Click "Student Records"
6.  Click "Enrollment Verification Request via Clearinghouse"
7.  Select "Current Enrollment" or "All Enrollment"
8.  Click "Obtain an enrollment certificate"

 

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