Most GI Bill issues can be resolved by calling the VA Hotline:
Problem Resolution Checklist
Problem STILL Not Solved?
If problems with the delivery of educational assistance benefits or some other matter relating to education benefits (NOT vocational rehabilitation or work-study allowance issues) still exist, you may want to contact your congressional representative for assistance through their district office. The St. Louis RPO has a congressional liaison that handles inquiries from congressional offices. Generally, congressional staff members will want a copy of relevant documents from Veterans Affairs relating to an application or enrollment certification for benefits. Therefore, when contacting Veterans Affairs, indicate you will be pursuing a congressional inquiry so that we can supply you with all of the essential documents. Residents of the First Congressional District in Tennessee can contact:
Representative Phil Roe
First District of Tennessee
Post Office Box 1176
Blountville, TN 37617
If you are a resident outside the First Congressional District, you can identify your congressional representative and contact them via the House of Representative's Write Your Representative web site.
Finally, you may also direct a written inquiry/complaint to the director of the St. Louis RPO:
Director, Regional Processing Office
United States Department of Veterans Affairs
P.O. Box 66830
St. Louis, MO 63166-6830