Who We Are

, University Registrar

, Information Research Technician
Ms. Lancaster assists the Registrar, Registration, Records, and Graduation areas in everyday duties. She utilizes Acalog to produce the graduate and undergraduate e-catalogs, works with the intensive courses, handles travel paperwork, personnel paperwork, budget reviews, calendars, requisitions and inventory. She works on preparing the new and returning athletic folders as well as certifying the catalogs for veteran students to receive payment. Ms. Lancaster also schedules meetings for the Registrar's offices.

Vacant,  Director of Technology Systems for Enrollment Services

, Assistant Registrar, Data Management
Ms. Hutchins manages all data associated with the Graduate and Undergraduate Curriculum.  Data management includes curriculum, course inventory, prerequisites, co-requisites, equivalencies, attributes, restrictions, repeat details, RODP, EDI Cross Reference Rules, Crosswalk Validation, and assist with running Enrollment reports and ACALOG.  Ms. Hutchins supervises temporary employees, graduate assistant, and student workers.  She is responsible to the Registrar for TBR reporting of academic data; management of the Master Course Inventory File; management and tracking of the Inventory of Academic Programs; and training and support of academic users in the management of SIS and Banner data.  She assists office personnel in Banner, class schedule development, orientations, commencement ceremonies, and other functions of the office.  Ms. Hutchins works with the implementation of the Banner Student Information System.  Ms. Hutchins also serves on various committees and task forces.

, Degree Audit Specialist
Dr. Roach manages the implementation and planning of the student degree audit system called Degree Works.  She translates policies and degree requirements into rules within the software and maintains degree audit tables.  She is responsible for troubleshooting the software and identifying affected systems and tables.  Evelyn is responsible for maintaining tables in the software which includes the course equivalencies table, cross listed courses table, major table, concentration table, minor table and the configuration table.  She collaborates with advisors, faculty, and staff to ensure the accuracy of requirements and core curriculum as well as cross trains staff members to translate degree requirements into rules within the software.  She develops and conducts training and creates tutorials on the use and benefits of Degree Works.  Evelyn serves on various committees which help support students' academic plans and success.

Chris Maness , Assistant to the Registrar, Technical Support 
This position is responsible for the development and maintenance of information technology systems that support the Registrar's office.

GRADUATION

, Assistant Registrar, Graduation
Ms. Miller plans, organizes, and supervises the university commencement ceremony; supervises staff, students and temporary employees who assist with graduation activities. She performs graduation audits, verifies degree requirements, approves second bachelor's degree programs, prepares the commencement program and oversees the printing of diplomas. She participates in the graduation celebration and graduation forum. Ms. Miller maintains the graduation section of the web site and prepares calendar dates for graduation related activities. Assists with the implementation of the Banner Student Information System and the development of the Curriculum advising and Program Planning (CAPP) degree audit system. She also serves on various committees.

, Graduation Coordinator
Ms. Young processes preliminary and final graduation checks, solves issues pertaining to a student's graduation status, prints diplomas, records substitutions, works with the advisors, processes major/minor sheets, confers degrees, and assists with registrations.  She assists with orientation and registration and participates in the graduation celebration and graduation forum.

, Graduation Analyst II
Ms. Lamb processes preliminary and final graduation checks, solves issues pertaining to a student's graduation status, records substitutions, works with the advisors, processes major/minor sheets, and confers degrees.  She assists with orientation and registration and participates in the graduation celebration and graduation forum.

, Graduation Analyst II
Ms. Wood processes preliminary and final graduation checks, solves issues pertaining to a student's graduation status, records substitutions, works with the advisors, processes major/minor sheets, and confers degrees.  She assists with orientation and registration and participates in the graduation celebration and graduation forum.

, Graduation Analyst II
Ms. Sutherland processes preliminary and final graduation checks, solves issues pertaining to a student's graduation status, records substitutions, works with the advisors, processes major/minor sheets, and confers degrees.  She assists with orientation and registration and participates in the graduation celebration and graduation forum.

RECORDS

, Associate Registrar 
Dr. Donohoe supervises the Records Office and the athletic certification process. As supervisor of these areas, Tom oversees the maintenance of student records, issuing student academic transcripts, works with end of semester processes regarding repeats including TELS Lottery Scholarship repeat courses, final grading, grade changes, student withdrawals, and works with National Student Clearinghouse for degree verification and enrollment verification. Dr. Donohoe also assists with the certification of new and returning athletes to be sure they are eligible to compete per NCAA regulations each semester and assists the Veterans Affairs Office in certifying veteran enrollment. He also assists with management of the office budget; data collection and reporting; generates and maintains office web pages; trains faculty, staff and advisors in the use of Banner; manages acquisition and distribution of academic regalia for commencement; and serves on various committees and task forces.

, Assistant Registrar for Athletic Compliance
Ms. Bell manages the NCAA athlete certification process for student athletes engaged in intercollegiate athletics.  Caitlin will evaluate and certify the eligibility of new, continuing, transfer, and international student athletes each semester.  She participates in the preparation of NCAA reports under the Academic Performance Program (APR) and will evaluate annual changes in reporting requirements to make the necessary changes and adjustments to local reports.  Ms. Burns will also represents the Registrar's Office at the NCAA Regional Rules Seminar, University Athletics Committee meetings as well as other professional seminars and workshops.

, Records Coordinator
Ms. Barnett supervises the record's office staff as well as resolving any issues that arise amongst the staff. She also processes student ID changes, enrollment verifications, and prepares lists/labels for departments and companies as requested throughout the year. Ms. Barnett works with the National Student Clearinghouse for degree verification and enrollment verification, staff scholarships, and the Milligan/Emmanuel/ETSU Agreement program.

, Clerk Typist
Ms. Brady processes name and address changes, as well as major changes for the Record's office. She assists with verifying the National Student Clearinghouse, assists with producing transcripts, and processing grades.

Vacant, Technical Clerk
This position produces transcripts for the Records office and serves as the back up to the Record's Office staff. It also assists the Associate Registrar with other duties as assigned.

Vacant, Secretary II
This position is the "face" of the Registrar's office and is the first person you will meet as you enter the Record's office. The incumbent will accept your phone calls, answer general questions, or direct you to the person to whom you should speak. The incumbent will produce enrollment verifications, and accepts other requests such as name changes and drop/add requests. This position also processes grade changes from the faculty. 

REGISTRATION

, Associate Registrar
Ms. Close plans, organizes, and supervises the university student registration process; supervises staff, students and temporary employees who assist with registration. She works with orientation, prepares class schedules and assigns academic classroom space and distributing registration/schedule information. Ms. Close prints and maintains the schedule of classes and interactive course search on GoldLink, maintains registration setup, academic term information and calendar dates on GoldLink and Banner. She also works with the implementation of the Banner Student Information System and trains academic users in the use of Banner schedule building in addition to serving on various committees and task forces.

, Assistant Registrar, Scheduling
Ms. Benfield manages the development and scheduling of on campus academic classroom space and helps ensure optimal classroom utilization. She is also serves as the administrator for R25, maintaining the collection of data from University departments regarding classroom space.  Ms. Benfield maintains WebViewer, the university’s online calendar for academic space. She also serves as the WebTailor administrator for the Registrar’s Office and other areas of enrollment services as well as assisting in the generation and maintenance of the Registrar’s Office web pages.  Ms. Benfield also works with executive aide training, assists with walk in traffic, maintains the student worker and temporary worker time sheets, supervises staff, students and temporary employees who assist with registration activities. She also serves on various committees.

, Technical Clerk
Ms. Winkle assists students with registration and dropping and adding courses. Ms. Winkle handles the high school deficiencies for the Registrar's office. She also compiles parts of the schedule book, proofs course listings, and schedules rooms and buildings for specific events. 

Vacant, Technical Clerk
This position assists students with registration and dropping and adding courses. The incumbent assists the Assistant Registrar with room reservations. The incumbent helps run the GoldLink help line as well handling walk in traffic and schedule changes from departments.

VETERANS AFFAIRS

, Interim Director of Veterans Affairs and BucHero Program
Ms. Hotz serves the educational and training needs of prospective and/or enrolled service members, veterans, their dependents or survivors, and other persons eligible to receive education benefits under the various Department of Veterans Affairs (DVA) programs. She provides benefit and education counseling, program information, referral to various agencies, and certifies eligible students to receive education benefits under various state and federal programs while maintaining a congenial working relationship with the Veterans Administration and other agencies serving veterans. BucHero Program responsibilities include but are not limited to; assisting out-of-state veterans and dependents with enrollment processes, oversees Buc Hero and Yellow Ribbon Scholarships, works closely with University Relations office regarding advertising and marketing initiatives for veterans and dependents.

Vacant, Veterans Outreach Coordinator
This position is responsible for the dissemination of information pertaining to the Department of Veterans Affairs educational benefits to local military units, veteran organizations, civic, and educational institutions.  It also identifies different kinds of veterans, processes their paperwork, and certifies their enrollment each semester in order for the veteran student to receive the appropriate benefits.