Frequently Asked Questions

A:  If you already have your Z-student ID, your ZID will be your user name and your password is initially set up with your student ID (social security number).  Your email address will be your ZID@imail.etsu.edu.

If you haven’t not used your ZID before, you can go to ETSU website (http://www.etsu.edu), type in your name in the search box.  Your information including the ZID will be displayed.

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A:  You can check you email on any computer with Internet and web browsers any time, any where.  Type  http://imail.etsu.edu in the location bar of Internet Explorer or Netscape, then press enter.  A screen will prompt for your username and password. 

The first time you log in, enter your ZID in the username box and your student ID in the password box.  If your information is correct, you will be able to access to your mailbox.  If you have trouble logging in , please contact student help desk (433-4648 pr shdesk@etsu.edu).

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A:  Your mail box is 10 MB.  The maximum for an individual email with an attachment is 3 MB.

Max Mailbox Size: The default maximum size (in bytes) for the total of all mailboxes in a user mail account.  If the total size exceeds the maximum (10 MB), any new mail for the user is returned to the sender.

Max Messages:  The default maximum number of messages ( the total of all mailboxes created in the user mail account).  If the maximum (10MB) is exceeded, any new mail for the user is returned to the sender.

Single Message Max Size:  The default maximum size ( in bytes) for a single message sent to the server.  If a message exceeds the maximum (3MB), it is returned to the sender.

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A:  Yes, you can use both old email and Imail till August, 2002. Then the old email will be deactivated.  However all emails sending to the old email address will automatically redirected to your new Imail address.

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A:  You can check your mail on any computer with Internet connection and web browsers.

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A.  Yes, after opening Outlook or Outlook Express, click accounts under Tools.  Add a new Mail called imail.etsu.edu. Enter imail.etsu.edu as incoming and outgoing server.  When finished, you can check your Imail from your Outlook or Outlook Express.

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A:  Any mail server that uses POP can be used to check Imail.  You can also locate forwarding email from preference  on Imail, type in your hotmail or yahoo address.  You imail will be forwarded to  your hotmail and yahoo.

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A:  The answer is no. You have  to recreate your address book in Imail.

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A:  The Imail list server lets you set up automated mailing lists on the Imail server.  There automated lists are known as “list-server mailing lists;” they differ dramatically from a simply group alias ( which is just a name for a list of users).

A list-server mailing list can receive mail and resend the mail to all the users on the mailing list.  List-server mailing lists are used widely on the Internet to share information about a topic.

Only the list administrator can create, modify, and delete list-server mailing lists for your mail host. For example, if you want to post to a list called “studentHelpDesk”, you will send your email to studentHelpDesk@imail.etsu.edu.  The list name is from 3 to 23 characters in length, with no spaces between characters.

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A:  The list is made up of subscribers.  An individual become a subscriber by sending a message addressed to the Imail list server (imailsrv@imail.etsu.edu).

Lists can be completely “open”- allow posting by anyone on the Internet.

List can also be “public”, meaning that anyone can get on the list by subscribing to it.  Users can subscribe to or unsubscribe from, a list simply by sending the appropriate message to the list server.

List can be unmoderated (any message sent to the list is immediately posted to all user on the list ) or moderated (all messages are viewed by the moderator before being posted to the list).

Postings to the list can be further controlled by use of a password or by use of a “posters list” (a list of people authorized to post to the list).

Lists can also be made private.  A private list does not accept a subscribe command; only the list administrator can add people to the list.

Message to the list-server mailing list can accumulated and periodically mailed out as a digest.

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A:  Students can send a request addressed to imailsrv@imail.etsu.edu.  It lets users:

·        Get general help about the list-server for a particular mail host

·        Get specific help about a particular list

·        Get a list of all the lists available on a particular mail host

·        Get a list of all the subscribers to a particular list

·        Subscribe to a subscriber list

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A:  the following examples assumes there is a list named studentHelpDesk on a mail host named imail.etsu.edu.  The commands for requesting information are the following:

To get general help from the list server:

To: imailsrv@imail.etsu.edu

Subject:

Help

To display the names of all the lists on the Imail server:

To imailsrv@imail.etsu.edu

Subject:

List

To get a list of users subscribed to a specific list:

To imailsrv@imail.etsu.edu

Subject:

List studentHelpDesk

To get help for a specific list:

TO:  imailsrv@imail.etsu.edu

Subject:

Help studentHelpDesk

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A:  Commands for subscribing and unsubscribing

To subscribe to the list:

To: imailsrv@imail.etsu.edu

Subject:

Subscribe studentHelpDesk your name

To unsubscribe from the list

To imailsrv@imail.etsu.edu

Subject:

Unsubscribe studentHelpDesk your name

To receive a digest of messages sent to the list, enter a command in the form of set mode digest listname.

To: imailsrv@imail.etsu.edu

Subject:

Set mode digest studentHelpDesk

To cancel digest mode and receive messages as they are sent to the list. 

To: imailsrv@imail.etsu.edu

Subject:

Set mode standard studentHelpDesk.

Note:  The list of address is automatically updated by the list server: when a subscribes to the list, their email address is added; when a user unsubscribes, their e-mail address is delete.

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