Questions:

1. I’m thinking about coming to ETSU/I’ve received these papers from ETSU – What do I do next?  Where do I go from here?  Am I in time for the term in which I want to enroll?  What’s supposed to happen and when?

2. I want to talk face-to-face with someone who’ll help me pull everything together – Who do I speak with and what can they tell me?

3. How will I know what classes to take?  When do I have to decide upon a major?  Why do I have to attend orientation and what is it anyway?

4. I’ve heard that parking is a chore at ETSU – Where will I park my car?

5. I’m moving – Where's the best place to start looking? What's around the university? What is available on campus and off campus?


6. Is there help to pay for classes and books? Are there payment options? What does it cost? Are there jobs?


7. I never was the greatest writer/mathematician – I’m worried that I might not be able to handle it - where can I get some academic support?

8. What can I do to make myself more attractive to future employers?  Are there organizations where I can find other students like me?  Is there anything to do socially?  How do I find out?


9. I'm transferring to ETSU; I could use some help with the process – What should I do next?

10
. I've got family and childcare responsibilities – Where and what is available?

11. If I go back to school I won’t have medical insurance – what if I get sick?  Where do I go?

12. My question’s not here – Who do I ask?

Answers:

1. I’m thinking about coming to ETSU/I’ve received these papers from ETSU – What do I do next?  Where do I go from here?  Am I in time for the term in which I want to enroll?  What’s supposed to happen and when?

Whether you are a first-time adult or a transfer student, the place to begin your paperwork is, of course, with the ETSU office of Admissions– once you click on their link you’ll find the telephone numbers, names and locations of counselors who are ready and willing to start you on the road to admission to ETSU.  They even have an on-line process by which you can apply for admission via computer.  When you speak with the counselors in admissions they’ll provide you with necessary applications and forms and discuss possible majors and scholarships.  Among other vital information, they’ll let you know which transcripts you must arrange to have sent to the Admissions office.  These official transcripts must come directly from your former high school or other institution directly to ETSU – student copies are not acceptable.  The steps you’ll need to follow to keep yourself on-track can be accessed through the Footsteps link.  After you’ve been admitted to ETSU, you’ll begin receiving information from other areas like the office of Orientation.  Depending upon when you apply to ETSU, you will begin hearing from various ETSU offices at different times.

If the process has you confused, don’t feel lonely, come and see us A.C.T.S.  We specialize in help to gain understanding about what should happen and when.

Back

2. I want to talk face-to-face with someone who'll help me pull everything together – Who do I speak with and what can they tell me?

Perhaps you are not sure about what you want to be when you grow up (again), perhaps you need to find a place to live, perhaps you have received some information from ETSU and you aren’t sure what it means - maybe you’re just lost.  Come and see us. Our web location can be found by clicking on A.C.T.S.  We specialize in helping students pull it all together.  If we don’t have the information you need right away – we’ll make it our business to help you find the answers and/or office(s) you need.  We can be reached through various methods.  Telephone us at 423/439-5641.  Physically we are on the second floor of the D.P. Culp University Center in the ARC – that’s right next to the ETSU bookstore and chances are we’ve got the help you need.

Back

3. How will I know what classes to take? When do I have to decide upon a major? Why do I have to attend orientation and what is it anyway?

Every new ETSU student must be advised as to which classes they must take in order to receive a degree.  New ETSU students will receive their initial advisement during Orientation.  During the orientation program, students receive massive amounts of information and finish with their class schedule in hand.  The university does its’ best to provide each student with tools needed to get off to a solid start so there are opportunities to hear about  Financial Aid,  meal plans from ARAMARK, residence halls from the office of Housing and the ability to get your student ID from I.D.Bucs.  In addition, this is a great time for the university to let you know about the many support systems that can mean the difference between mediocre grades or A’s.

All students who have earned less than 60 hours must be academically advised before registering for classes.  A listing of academic advisors is published in the A.C.T.S. success manual “You Can Do It”, both on hard copy and online.

It’s hard to decide what classes you want to take, if you’re not sure what you want to be when you grow up (again.)  The Peer Career Center helps ETSU students decide upon a major utilizing a series of tests and tools.  At any rate, it’s far better to make an informed decision about choosing a major, rather than rushing through the process.  That’s why the Peer Career Center exists – to help ETSU students through the process of deciding upon a major.

Back

4. I've heard that parking is a chore at ETSU – Where will I park my car?

If you are a visitor to ETSU, stop by the Public Safety Office (off University Parkway between West Pine and West Locust streets) to get your temporary permit – then you can park in either student or faculty/staff lots.  Parking lots designated for students are painted with a gold swipe, those for faculty/staff, with a blue swipe.

Student parking decals are paid for as part of your tuition and fees.  Depending upon the time of day you arrive on campus, you might have to park some distance from your class site. However, every parking place is within walking distance of campus buildings; simply utilize good time management skills.  The only place you’ll be virtually guaranteed a good parking place at the last moment is if you take advantage of Carpool parking.  One of the lots is conveniently located across the street from the administration building and the other is next to the tennis courts. The Office of Disability Services can help if you need special assistance with parking.  Our office, A.C.T.S., maintains maps of ETSU and the region as well as transit schedules for Johnson City Public Transit.  Click your way into our Commuter pages for more specific information about what’s available for commuters at ETSU.

Back

5. I'm moving – Where's the best place to start looking? What's around the university? What housing is available on campus and off campus?

Of course, the best place to live depends upon your individual needs.  Only you can make that decision.  The ETSU Office of Housing has student housing opportunities ranging from single occupancy to housing suitable for family-living on a space available basis.  Sometimes – notably during bad weather, you might need a place to spend the night, especially if you have a long distance to travel.  If it’s after hours, call Public Safety at 439-6200.  They’ll help you to arrange for emergency housing through the ETSU Housing Office.  For a minimal fee – less than the price of a motel, they’ll set you up with a place to safely spend the night.

To continue your investigation, click on our off-campus housing link.  We list apartments, condos, townhouses and homes from area landlords and we update the listing on a regular basis.  Information about the turning on water, electric, gas and telephone services is available on our Commuter Web Page.

Back

6. Is there help to pay for classes and books? Are there payment options? What does it cost? Are there jobs?

How to pay for school is the single biggest worry for many students.  Federal Student Aid, usually referred to simply as Financial Aid, is the primary monetary resource for ETSU students outside of family support.  Financial aid consists of grants, loans and student work programs.  If you want to know whether or not you are eligible for these programs, fill out the FAFSA.  That’s the acronym for Federal Application for Federal Student Aid.  Don’t assume that you will or will not receive federal student aid – the only way to know for sure is to fill out and submit the application.  Each application covers the academic year – that’s from the start of the fall term, through the spring term, until the end of the summer term.  However, the financial information you must enter on each FAFSA is from the most recently completed calendar year – that’s January through December of a given year.  The entire financial aid process can be quite confusing.  When in doubt, ALWAYS check with your financial aid counselor.  They are the professionals who make it their business to keep up with rapidly changing rules and regulations – and they don’t get to keep money that students aren’t eligible to receive.  Student work at ETSU exists on a couple of levels.  First of all, remember to complete your FAFSA.  That will determine your eligibility for Federal Work Study (FWS.)  This program usually requires about ten hours of work each week at various offices around campus; you’re paid twice a month.  What you can earn each semester depends upon the hours worked and upon how much money you are eligible to receive from the financial aid process.   Regular Student Work positions (RSWP) are harder to find because each office pays 100% of the salary, unlike FWS which has monetary input from Financial Aid.

ETSU has an Office of Scholarships.  When in doubt, go ahead and apply for scholarships for which you think you may be eligible – this is an area in which you don’t want to turn yourself down.  Scholarship applications are available at the Admissions Office, in the Financial Aid Office and in the ARC, thanks to your friendly neighborhood A.C.T.S. Office.  In fact, A.C.T.S. guides the Re-entry Student Scholarship , which has a deadline of July 1st each year.  This scholarship has as its focus, the student who is a caregiver.  The term caregiver is interpreted to include students who may be caring for the elderly as well as those who have the responsibility to care for children.

ETSU offers a payment option where for the price of $50 for the fall and spring terms, you may pay half of your tuition and fees up front (not books), and then pay the second half in two equal installments.  How much is tuition?  You’ll have to check with the Bursar’s Office to be sure – of course it’s directly related to how many class hours in which you are enrolled.  In these rapidly changing budget times the price of tuition and fees is subject to change.  To find out what the prices were for the last semester, link onto the Bursar’s web page.  As soon as the University knows what fees will be for each upcoming semester – they will be posted.

Back

7. I never was the greatest writer/mathematician – I'm worried that I might not be able to handle it – Where can I get some academic support?

One of the things of which many first-time and transfer students are unaware is that there is lots of help at ETSU for students who want to become better at studying, writing, understanding math and other academic woes. University Tutoring Services offers a range of options for tutoring from online tutoring to group sessions in many general education courses. The Math Lab and the Writing & Communication Center are both staffed with personnel who will help a student find their way with specific assignments – they won’t do the work for you, but when you bring in your assignments to show where you got lost – they’ll help you get found.  There are even discipline specific programs like the N.U.R.S.E. Center where (in this case) nursing students have a wonderful opportunity to get help with their nursing academics.

Back

8. What can I do to make myself more attractive to future employers? Are there organizations where I can find other students like me? Is there anything to do socially? How do I find out?

Employers want to know many things about you, in addition to whether or not you are able to do the job.  The ETSU Office of Career Development is the place to begin.  However, you have probably heard how important it is to get involved with outside activities during your college career.  It’s not just rhetoric.  Getting involved with organizations like the adult student organization THE NET, or with one of the many groups covered under the SORC and the CELL provide an opportunity to meet and know the who’s who of our campus.  It’s one thing to be able to look up a person’s name in the telephone book.  It’s another to not only know who to go to for information and help, but to have a previously developed relationship.  One never knows when they might need an advocate.  The Office of Multicultural Affairs is charged with the responsibility for creating and fostering a campus-wide climate of respect for each individual, and advocating for a culturally diverse non-discriminatory campus community.  The Gospel Choir and the Black Affairs Association are just two of the functions administered by this Office.

If you want to find out what’s going on at ETSU, look through one of the university Calendars on the main ETSU website.  Current students should also read the East Tennessean, (the ETSU student newspaper) or read the many flyers posted throughout campus each semester.

Several academic departments have organizations that are tied to their respective fields.  For example, if you are a Nursing major the SNA or Student Nursing Association might be a good place to begin outside involvement in the field of Nursing.  Departments and colleges like the College of Business, the Communications Department, Social Work and many others also have discipline-specific organizations – check with your major.

The Center for Physical Activity was designed with the user in mind.  Programs are available in five areas: fitness, intramurals, non-credit instruction, outdoor adventure, and sports clubs. Facility times are set aside on a daily basis for self-directed recreational activities. Previous athletic participation or high skill levels are not prerequisites for becoming involved in some type of physical activity or recreational sport.

Back

9. I'm transferring to ETSU; I could use some help with the process – What should I do next?

Our office, Adult, Commuter and Transfer Services – A.C.T.S. specializes in helping transfer students to pull the whole process together.  Call and make an appointment to see us by calling 423/439-5641.  We concern ourselves not only with the application process, which begins with the Office of Admissions, but also with visits to various local colleges like Northeast State Technical Community College, Walters State Community College, Pellissippii Community College and others.  There are Articulation agreements in place, which can help you semesters in advance, before you apply to ETSU for your bachelor’s degree.  We’ll tell you all about Orientation, Financial Aid, scholarships, tutoring, advisement and also parking.  Even if you’re only thinking about transferring to ETSU; we’re here to help you get your act together.

Back

10. I've got family and childcare responsibilities – Where and what is available?

A.C.T.S. maintains a county-by-county listing of daycare facilities in the Tri-Cities area.  You can get a copy by coming to our office on the 2nd floor of the D.P. Culp University Center.  These are only listings; so of course, you must check them over on an individual basis.

On campus, located in Warf-Pickel, is the student child care facility, Little Bucs.  The difference between Little Bucs and a daycare center is that Little Bucs is for the children of ETSU students and is open when classes are in session – to include some evening hours.  Another ETSU childcare facility is the Child Study Center.  They are located not too far from the main ETSU campus.

Back

11. If I go back to school I won't have medical insurance – What if I get sick? Where do I go?

The ETSU Health Clinic is the place to begin if a student feels ill.  They take currently enrolled students on a walk-in basis.  Some services require an appointment, but there is no charge for visits to the clinic.  Brochures and applications for Student Health Insurance are available through the Office of Student Affairs located on the 3rd floor of the D.P. Culp University Center.

Back

12. My question's not here – Who do I ask?

As you might imagine, it’s impossible to ask and answer all possible questions in the space allotted to this “frequently asked questions” format.  Adult Commuter and Transfer Services – A.C.T.S., is one of the few centrally located offices at ETSU, where you can come to find answers to a wide variety of questions.  If we don’t know the answer, we will do our best to get you to the assistance you need.  Whether you are an adult, commuter, transfer, new, current or prospective student, let us help you get your act together.  We can be reached not only via the web, but also by calling 423/439-5641.  On the ETSU home page is the Need Help? link.  This link has answers to selected topics and includes contact names, telephone numbers and e-mail addresses for various offices and departments around campus.

Back