General Explanation of Spring 2000 Preliminary Survey Results

 

During Spring Semester 2000, the Office of Student Affairs administered two surveys that may be of interest to you.  The first survey was administered to undergraduate day students taking classes on the main campus.  630 students completed the survey.  The name of the survey is the Noel Levitz Student Satisfaction Inventory.  The classes were selected using a non-random stratification attempting to balance for colleges, class level, and days of the week.  In addition to having ETSU responses, a norm group of similar institution’s student responses was available.  These peer schools were selected out of the schools that have also administered this Noel Levitz survey.  The schools included in the peer group are: the University of Arkansas, California State University, Central Connecticut State University, Eastern Illinois University, Oakland University, and Louisiana Tech. University, Towson State University Youngstown State University, Marshall University, and Northern Kentucky University.  These institutions were similar in their admissions requirements, their enrollment size, and the number of accreditations.

 

            The survey is basically a satisfaction survey but asks students to respond to each statement by indicating how important it is to them and how satisfied they are with it.  Each of these responses is on a 7-point scale with 7 being the highest possible score.  Universally students scored importance higher than satisfaction, so it would be unrealistic to expect importance and satisfaction levels to be equal.

 

            At the same time we administered the student survey, we also administered a related survey to faculty and staff.  There were 86 useable responses to this survey.  The name of this survey is the Institutional Priorities Survey.  This survey asks faculty and staff about the campus environment for students.  Specifically, “How important is it that your institution meet this expectation?” and “What is you level of agreement that your institution is meeting this expectation?”  So, this instrument is not how well the faculty and staff members are satisfied with the statement but rather their perception of how well we are doing for students.  Campus personnel rated each item on a scale of 1-7 by the level of importance of the specific expectation as well as their level of agreement that the expectation is being met.  The peer group for this faculty and staff response is a national group of four-year public responders and not the select peers.  If you have a chart with no peer referenced that occurs when it was an ETSU written question and therefore there is no norm data available.

 

            If you have any questions about these surveys or how to interpret the results please email me at lees@etsu.edu or call Sally Lee at 423-439-4210.