It is often overwhelming and confusing when you care about someone who seems to be having a difficult time emotionally (e.g., suffering from or "shown by" an eating disorder, substance abuse problem, depression, suicidal thoughts, self-inflicted injury).  You may wonder: How do I know if they really have a problem?  What should I do?  How can I get them help?   

The Counseling Center provides consultation to students, faculty, staff, or community members who are concerned about a student. 

Here are some basic tips:

a)      Find a good place to talk.

b)      Be a good listener.  Very often people just need someone who will listen to their concerns without judging them or giving advice.

c)      Express your care and concern.

d)      Be direct.  If you think the person has a problem, let them know what you see.

e)      Set appropriate limits.  Let the person know that you care about them but you cannot be their counselor.

f)        Don’t promise something that you can’t back up.  Avoid telling the person that you won’t tell anyone else (this can put you in a bind).

g)      Tell the person about the Counseling Center .  Let them know that the services are free, confidential, and for normal people dealing with difficult situations.

h)      If the person is resistant to his/her coming to the Counseling Center , explore what their fears might be.  You can even offer to accompany the person to their first appointment.

i)        Call the Counseling Center (439-4841), let the receptionist know that you are seeking consultation and ask to speak to one of the counselors.  You may also email us with your questions.

j)        You can also come by the Counseling Center .  We have pamphlets that might help you understand what is going on for the person and how to help.

For more information, download this document:  How to Help a Distressed Student:  A referral guide for faculty and staff

This web site is best viewed with Internet Explorer.  Send questions or comments about this web site to:     Connie Yakley at yakley@etsu.edu   Last modified: September 18, 2007 11:46:50 AM,    East Tennessee State University

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