ID Services - Frequently Asked Questions

The following Frequently Asked Questions are here to answer any concerns you may have about the ETSU ID Buc$ system. For your convenience, you may click your question to jump directly to the answer!

Please contact us if you have any further questions 


1. What is an East Tennessee State University ID BUC$ Account?

2. What are the three door locking systems in use on campus?

3. Why should I use the debit card options on my ID?

4. Where can I use my ID BUC$?

5. Who can participate and how?

6. How can I make a deposit to ID BUC$?

7. What is the difference between a Declining Balance/Debit Account and what I have with a credit card?

8. How do I take care of my ID Card?

9. What if I find my old card after having a new one made? Can I use it?

10. I hate my picture; can I have another one made?

11. What is the difference in the exterior door access and the interior door access control system?

12. What is the difference between an ID Card and a Name Badge?

13. How can a cohort or distance education student obtain a student id without visiting the ID Services Office?

  

What is an East Tennessee State University ID BUC$ account?

The ETSU ID BUC$ account features a declining balance program that works exactly like using a prepaid credit card. You deposit the money in the account prior to spending it. Upon receipt of your money, it is deposited in the account linked directly to your student identification card. The card reader will record the transaction and instantly display the remaining balance of your account. To make a purchase at any of the participating locations, simply present your student ID Card to the cashier and let them know you wish to pay with ID BUC$.

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What are the three door locking systems in use on campus?

1. Key System 

This door lock and key system is managed by the Key Control Shop in the University Physical Plant. These keys are issued to individuals only after they have been specifically authorized to have the key. This authorization is requested in writing, on the proper Key Control form, with signatures by the appropriate Dean or Director.

2. Onity Interior Door System

This system of stand-alone, electronic interior door locks uses the student ID card to gain access to the door. These locks are individually programmed to accept certain encoding on individual ID cards. These types of locks are easily recognized by the fact that they require the insertion of the card into the actual door handle mechanism. These are similar to the locks commonly found in hotels or motels.

Each card that needs Onity coding must be specifically encoded at the Campus ID System Office or Campus HousingThis encoding is done only after it has been specifically requested and authorized with the appropriate Dean/Director or campus Department of Housing official. These forms are available on this web site or from the Campus ID System Office.

[ Note: This system is also in use on a few exterior doors but is primarily for interior doors.]

3. CBORD Exterior Door System

This system of networked, on-line electronic exterior door locks uses the student ID card to gain access to the door. The locks are programmed and managed through a campus networked computer system by the Campus ID System Office and the Department of Housing and Residence Life. These types of locks are easily recognized by the fact that they are accessed by a separate card reader placed on the wall near the door.

The system uses the campus ID number encoded on the card when it was issued to allow entrance to those locations where the number has been approved for entrance.  Access to these system locks is granted only after it has been specifically requested and authorized with the appropriate Dean or Director.  These forms are available on this web site or from the Campus ID System Office.

In using these three systems it is important to understand that they are three independent systems with no relationship or connectivity between them. Door access using any of the three systems will require separate authorizations for each door on each system.

If you have questions about the systems or how to gain access to a door locked by one of the systems, please contact either the Physical Plant Key Control Office or the Campus ID System Office.

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Why should I use the debit card options on my ID?

  • Convenient - almost any transaction on campus can be taken care of with your ID card - food, books, vending, laundry, postal services, etc.
  • Fast - An average transaction takes less than a minute.
  • Safe - Every transaction is immediately recorded on the central ID System computer, insuring account security and accuracy. The convenience of not having to always have cash on hand is not only easier, it's safer! Needing cash on campus is a thing of the past! Lost or Stolen IDs can be immediately invalidated by calling the ID office or using the Manage My ID web site so that no one else can access the card accounts.
  • Easy - Deposits can be made on the account in person, by mail, online, or by phone with a credit card.

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Where can I use my ID Buc$ Card?

Declining balance plans can be used at the following locations:

University Bookstore Residence Hall Laundry Facilities
Health Clinic Bursar's Office Food & Beverage Vending Machines
Marketplace Atrium Food Court The Buc Mart C3
Tree House Snacks The Cave - Starbucks The Buc Stop C3 @ Centennial
Einstein's Bagels CPA Juice Bar Theatre Office - Tickets
Parking Office Athletic Tickets Campus Post Office
Library Services Campus Recreation Most Residence Halls

Many Local Participating Off- Campus Merchants!!!

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Who Can Participate and How?


All students, faculty and staff enrolled or employed at East Tennessee State University are eligible to participate in the ID BUC$ Program.
The money is added onto the student ID card, so no additional cards are needed.

Faculty & Staff have the opportunity to sign-up for payroll deduction. This allows a selected amount to be automatically added to their ID BUC$ account each month.

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How can I make a deposit to ID BUC$  ?


Deposits to your ID Buc$ account can be make either online, using the ManageMyId system, phone, mail, or in person by coming to the Campus ID Office located on the second floor of the D.P Culp University Center. There is a $2.00 transaction fee when deposits are made thought the ManageMyId website.

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What is the difference between a Declining Balance or Debit Account and what I have with a credit card?


With a credit card, you charge the expenses and then must pay for them later. This requires careful advanced planning and responsible management of the expenditures not to exceed your budget. With the ID Buc$ debit account, you place only the funds you can afford into the account and then spend them as you wish. There is no danger of overspending and getting in debt -- no surprises at the end of the month!

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How do I take care of my ID Card?


Treat your card as you would cash or any other valuable possession. Protect the magnetic stripe, it can be erased by some devices such as inventory control pads (found at many cash registers) or other strong magnetic devices. Do not iron or otherwise expose the card to excessive heat. Do not punch holes in the card for use with key chains or necklaces, this is considered defacing the card. We also ask that you do not use any tape or stickers on the card; this can damage the card readers around campus.

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What if I find my old card after having a new one made? Can I use it?


No. In order to insure the security of the meal and debit plans as well as the residence halls, only the most recent card issued is valid. Any previous cards are automatically invalidated on the system. If you have an old card, it should be cut up and thrown away. The computer system is unable to recognize or revert back to any old cards.

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I hate my picture, can I have another one made?


Retakes, once the card is printed, are not allowed unless the picture is unusable due to excess fading or other similar problems. If you really must have another ID picture made, a replacement can be obtained through the lost ID process, with its normal replacement fee of $10 plus tax.

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What is the difference in the exterior door access control system and the interior door access control system?


The campus building exterior doors, that are electronically controlled, are an online access control system using software provided by the CBORD Corporation. Access to these doors can be given by submitting access forms granting permission from the department head or executive aide. It is done wirelessly through the software. The person receiving access to the CBORD doors does not have to come to ID Services to receive the access. Simply send the forms and we can give the access.

The interior doors around campus, that are electronically controlled, are an off-line access control system using software provide by the Onity Corporation. Access to these doors can be given, by the appropriate authority, only by actually encoding authorization for a particular door onto the magnetic stripe on the back of the card. The person receiving this access does have to visit our office with their current ID Card & the signed access form in order for us to give the access.

Thus there are two separate systems used on campus to allow access to electronically controlled doors.

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What's the difference between an ID Card and a Name Badge?


Your ID card is the one with the ID number on it and the Library bar code on it. It is to be used for financial transactions, door access, and all other ID system services and privileges. It should be carried with you at all times and should NOT have holes punched in it. Selected students, staff, and faculty on campus also have Name Badges with their name, title, and department printed on the card. The card is also punched and has a 'hanger clip' on it that allows it to be worn on clothing. This is the only purpose for this card, it cannot be used to access any other ID System service or privilege. These Name Badges must be requested by the designated department before they can be made.

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How can a cohort or distance education student obtain a student id without visiting the ID Services Office? 


The two options for these students to obtain an ETSU student Id's are as follows:

1.  The student may come by the campus ID Services office in the D.P. Culp University Center during regular office hours and have their photo made and their ID produced as they wait.
2.  The student may send a digital photo of themselves (forward facing head shot with a solid background), their name, their E#, and a physical mailing address. Upon receipt, a campus ID will be produced and sent to them.  The preferred image format is JPG.  The digital image, ETSU E#, student name, and mailing address should  be sent to:
   
ETSU Campus ID Services
P.O Box 70611
Johnson City, TN 37614
           or


* Note- if the student has already been issued an ETSU ID previously, a new one will not be made for free.
A replacement ID can be made upon payment by the student of a $10 replacement fee +  tax. = $10.95 total. 



Campus ID Cards for Students in Off-Campus Cohort Groups

To obtain campus ID cards for the student in an off-campus cohort group, the faculty member should:

1.  Take digital photos of each member of the class (head shot against a plain background).  The image preferred format is JPG.
2.  Prepare a CD along with a detailed list giving each student's name, ETSU ID number, and the name of the image file containing the student's photo. It is easiest if the photos are named with the students ID number. Be sure these numbers are accurate to prevent uploading to the wrong student account.
3.  Mail, e-mail, or bring the information to the Campus ID Services office in the D.P. Culp University Center during regular office hours.  If not brought to the office, the material can be sent to:

ETSU Campus ID Services
P.O. Box 70611
Johnson City, TN 37614
           or


Upon receipt, a campus ID will be produced for each student and returned to the faculty member for distribution.  Large groups take several days to process.

*Note- if the student has already been issued an ETSU ID previously, a new one will not be made for free. 
A replacement ID can be made up on payment by the student of a $10 replacement fee, plus tax.


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