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ID BUC$ Terms and Conditions
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Terms and Conditions
- Each individual is responsible for managing his/her debit account.
When using the debit card option on your ID card, it must be protected
as you would cash or a credit card. Although the card is the property
of East Tennessee State University, it is entrusted to you for your
convenience while enrolled at the university. No account should be accessed
by anyone other than the cardholder. Only the person pictured on the
ID card will be allowed to spend ID BUC$ from the account. The card
will be confiscated if infractions are revealed.
- Lost, stolen, or misplaced cards must be reported immediately to
the ID Services Office or the Public Safety Office. The card may also be immediately
deactivated by using the on-line ManageMyID service. The cardholder is
responsible for the first $50.00 from losses resulting from lost, stolen
or misplaced cards if reported missing within 48 hours.
- ID BUC$ are non-transferable and cash cannot be withdrawn.
Cash refunds will not be made for returning merchandise. However, an
adjustment will be made to restore the amount to the cardholder's account.
Refunds for returns are subject to applicable departmental charges policies
where the purchase was made..
- The cardholder is responsible for maintaining a valid ID card, which
is in proper working condition. A replacement fee of $10.00 (plus tax) will
be charged for lost, stolen, misplaced or abused cards [Prox cards will be $20.00]. Defective
or heavy wear ID cards will be replaced at no charge when returning
your old ID card.
- Account information is only released to the account cardholder. You
may authorize others to receive account information by completing a
release form, to be placed on file at the ID Services Office.
- Account balances DO NOT EXPIRE and will roll over from one
semester to the next unless you have (12) months of inactivity with
the university or debit account. At that time a refund check (less
a $5.00 processing fee) will be mailed to your permanent address.
- In making the decision to deposit funds to a debit card account, the
account cardholder does so with the understanding that funds may not
be withdrawn from the account. However, for emergencies, exceptions
are made with proper documentation. Refunds will be made for balances
remaining at the time of graduation, withdrawing from the university,
or exiting employees. Refunds are given only to the cardholder. A refund
request form must be submitted to the ID Services Office. A $5.00 processing
fee will be deducted from the account balance prior to any refund (processing
fee is waived for graduating students and exiting employees). All refunds
require the refund check be mailed to your address and will take 7-10
business days to process.
- Account statements are provided to the cardholder upon request at
the ID Services Office.
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