This service is available to those using a touch-tone telephone and to callers using a rotary dial telephone who will be given an opportunity to speak their responses (for example, say "one" instead of pressing the number 1 on the telephone keys).

PRESS 1 for Personal Account Information

After asking for the Social Security Number and date of birth, the following information is available:

1 Amount of last education benefit payment and the date it was processed

2 Date last monthly self verification of attendance, if pertinent, mailed

3 Date last monthly self verification of attendance, if pertinent, received

4 General information about education award [e.g., remaining entitlement, delimiting (expiration) date, etc.]

PRESS 2 for Education Claims Processing Time

Note: Historically the stated times have not been accurate.

PRESS 3 for Education Benefit Programs

1 Montgomery GI Bill - Active Duty (Chapter 30) and Selected Reserve (Chapter 1606)

2 Post-Vietnam Veterans Educational Assistance Program (VEAP; Chapter 32)

3 Vocational Rehabilitation and Employment (Chapter 31)

4 Survivors' and Dependents Education Assistance Program (Chapter 35)

5 Work-Study Allowance Program

6 Personal account information menu

PRESS 4 for Applying For Education Benefits

1 How to apply for education benefits

2 Where to submit an application for education benefits

NOTE: While you may directly submit your application to the Atlanta RPO, ETSU Veterans Affairs will upon request review your application, ensure you have attached all of the necessary documents and mail the application and supporting materials. The office will also keep a copy of all information submitted to the Atlanta RPO if you will be a student at ETSU.

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