Problem Resolution Checklist
- Taking into account
the date you submitted your application and/or enrollment certification
request to Veterans Affairs, have you allowed for a reasonable amount
of time (six to eight weeks minimum in most cases) for the Atlanta
Regional Processing Office (RPO) to process your claim?
NOTE: Veterans Affairs requires at least two weeks to review new or transfer applications and to prepare enrollment certifications if submitted within two weeks prior to and after the start of a semester. Direct deposit, if available for your entitlement program, of benefit payments is typically more timely.
- Have you checked
on the status of your claim via the Web Automated Verification of Enrollment
(WAVE) available on the Internet at (https://www.gibill.va.gov/wave/)?
- Have you checked
on the status of your education benefits via the telephone
automated information system available at 888.GI.BILL.1? Did you
check the estimated enrollment certification processing time?
- Did you make an
electronic mail inquiry (complete with all of the necessary identifying
information about the claim) to the Atlanta RPO at (atlrpo@vba.va.gov)?
- Have you made a
personal telephone inquiry to the Atlanta
Regional Processing Office (RPO) at 888.GI.BILL.1?
NOTE: You should avoid making education benefit inquires to state regional offices since telephone counselors are not education case managers and generally do not have the same level of access to information about education claims.
Problem Still Not Solved? Then As A Last Resort…
If problems with the delivery of educational assistance benefits or some other matter relating to education benefits other than vocational rehabilitation or work-study allowance issues, still exist you may and should only as a last resort, contact your congressional representative for assistance through their district office. The Atlanta RPO has a congressional liaison that handles inquiries from congressional offices. Generally, congressional staff members will want a copy of relevant documents from Veterans Affairs relating to an application or enrollment certification for benefits. Therefore, when contacting Veterans Affairs, indicate you will be pursuing a congressional inquiry so that we can supply you with all of the essential documents. Residents of the First Congressional District in Tennessee can contact:
The Honorable William "Bill" L. Jenkins
First District of Tennessee
United States House of Representatives
District Office
320 West Center Street
(Within the main post office)
Kingsport
Mailing Address:
Post Office Box 769
Kingsport, Tennessee 37662-0769
Staff
Contact: Sheila Houser
423.247.8161
Telefacsimile: 423.247.1834
If you are a resident outside the First Congressional District, you can identify your congressional representative and contact them via the House of Representative's Write Your Representative web site.
Finally, you may also direct a written inquiry/complaint to the director of the Atlanta RPO:
Director, Regional Processing Office
United States Department of Veterans Affairs
1700 Clairmont Road Decatur, Georgia 30033-4032