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Assertive Communication

Wednesday, April 29, 2009Mini-Dome, Room E205 This training offers suggestions on how to develop an open, interpersonal style that can improve personal and professional relationships. Participants learn: what assertiveness is and isn't, when assertiveness should be used, the three components of communicating assertively, and several assertiveness techniques including ones useful in difficult situations. Objectives: - Explain what assertive communication means - Understand why being assertive is important personally and professionally - Utilize assertiveness techniques when interacting with others

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