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Active Listening: Essential Tools for Effective Communication
Thursday, May 28, 2009Mini-Dome, Room E205This training is designed to be very practical and applicable, especially for participants who may not yet understand good listening but who are eager to try new skills, end bad listening habits, and make changes right away. Specific skills to improve listening ability are discussed and emphasis is placed on activities that allow participants to practice the new skills. Objectives: - Define active listening - Explain the difference between hearing and listening - Identify barriers to active listening - Demonstrate active listening skills.

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