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East Tennessee State University

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ETSU Health introduces Telemedicine

Service can help minimize exposure to COVID-19

ETSU Health is bringing medical care closer to home for its patients by offering telemedicine appointments. Telemedicine is the use of electronic audio and video communication to provide remote health care services to patients.

“ETSU Health has partnered with Visuwell, a telehealth company, to provide patients access to our health care team using a web-based portal,” said Dr. Timothy Canavan, a professor at East Tennessee State University’s Quillen College of Medicine and chair of the Department of OB/GYN. While plans for the telemedicine service at ETSU Health were in place before the COVID-19 outbreak, the timing of its implementation is good for patients because it provides them the opportunity to receive medical care from their ETSU Health providers in the comfort of their own homes.

“First and foremost, it gives patients choice and convenience,” Canavan said. “However, given the present concerns for travel and being in large groups, it allows patients to keep in contact with their provider without increasing their risk for exposure to COVID-19.” Currently, the telemedicine services are best for patients having simple visits for medication checks; review of blood pressure or blood sugar control; post-operative follow-up that does not require a physical exam; medication or behavioral health counseling; counseling for a simple medical question or issue; discussion of concern for a respiratory illness and what to do (such as with COVID-19); or a sub-specialist consultation. In the future, more complex exams can be added with the help of additional electronic devices that can be used to perform a simple physical exam.

The new telemedicine service is currently available to all established ETSU Health patients, but administrators hope to expand it to all patients within three to four months.

Current patients can make a telemedicine appointment over the phone. They will be sent an email with a link that takes them to the telemedicine portal where they can meet their provider for a health care appointment. Patients can use a laptop, tablet or cell phone with internet access to access their appointment. Eventually, ETSU Health will add a link on the website that any patient can use to make a telemedicine appointment.

“This service saves patients travel time and cost, and the convenience makes compliance easier for the patient,” Canavan said. “It gives patients who live far from us access to the medical experts at ETSU.”

 


 

COVID-19 Video Resources

COVID-19 Update April 1, 2020:

ETSU Health to transition drive-through COVID-19 testing site to Health Department

Decision comes as local health department opens testing sites in Washington and surrounding counties

JOHNSON CITY – With an increase in regional COVID-19 testing capacity, ETSU Health will close its drive-through COVID-19 testing site, located at 325 North State of Franklin, effective April 1, 2020. While the drive-through site will no longer be open, ETSU Health will continue to administer COVID-19 testing in its clinics.

“The local health department has just opened their drive-through testing sites in Washington County and the surrounding counties,” said Dr. Jonathan Moorman, chief of the Division of Infectious Diseases at East Tennessee State University’s Quillen College of Medicine. “These new sites are open to the public and, along with Ballad Health testing sites, are large enough to handle the demand for testing in our region at this time. These sites will test patients with symptoms of COVID-19 just as ETSU has done. We do not want to duplicate the same services they will be offering at these new sites.”

Since its opening on March 17, ETSU Health’s drive-through site has administered approximately 500 COVID-19 tests. The site was one of the first drive-through testing sites in Tennessee and was instrumental in detecting the first few cases of community spread of COVID-19 in the Appalachian Highlands.

“While we will not offer our own drive-through testing, ETSU Health will continue to test in our clinics and to work closely with the Health Department and our health care partners throughout the region to monitor the community spread of COVID-19,” Moorman said. “We are committed to continuing our efforts on the front lines to prevent, diagnose and treat the spread of the coronavirus.”

Individuals with symptoms of COVID-19 including fever, cough, and shortness of breath can contact the Health Department at 423-979-4689 for screening and further information on testing sites.

 


 COVID-19 Information:

What if I am sick?

Influenza is still very prevalent in the region, and is more likely to be the cause of respiratory illness than coronavirus. However, if you are experiencing fever with respiratory symptoms (cough and shortness of breath), you should call your primary care provider for advice or to schedule an appointment – especially if you have traveled internationally or have had direct exposure to someone diagnosed with coronavirus.

If you do not have a provider, you may call any ETSU Internal Medicine or Family Medicine clinic to establish care. Please see information above. 



Welcome to ETSU Health!

ETSU Health” is the new outward-facing brand that includes the educational, clinical, and research pursuits of ETSU’s thriving Academic Health Sciences Center and the clinical components of ETSU Physicians and Associates and Northeast Tennessee Community Health Centers, Inc. Working with our regional partners, we are committed to improving the life in our region and beyond.

Our 30 clinical locations and 250 health care providers are a familiar and respected presence throughout northeast Tennessee.

Read more about the new brand and vision of ETSU Health in the pages of this magazine

Here are some answers to your questions concerning ETSU Health.

Thank you for choosing ETSU Health!

My ETSU Health

East Tennessee State University Clinics

Johnson City


Behavioral Health and
Wellness Clinic

  • Lower Level of Lucille Clement Hall
  • 166 DeRosier Drive
  • Johnson City, TN 37614
  • Phone: 423-439-7777
  • Website

Center for Audiology and Speech-Language Pathology at ETSU

  • Lamb Hall Room 363
  • 156 South Dossett Drive
  • Johnson City, TN 37614
  • Phone: 423-439-4355
  • Website

Community Counseling Clinic

  • 327 Warf-Pickel Hall
  • 128 David Collins Way
  • Johnson City, TN 37614
  • Phone: 423-439-7679
  • Website

Concussion Management Program

  • Lamb Hall Room 363
  • 156 South Dossett Drive
  • Johnson City, TN 37614
  • Phone: 423-439-4355

Dental Hygiene Clinic

  • Lamb Hall Ground Floor Breezeway
  • 156 South Dossett Drive
  • Johnson City, TN 37614
  • Phone: 423-439-4497
  • Website

Family Medicine Associates

  • 917 West Walnut St.
  • Johnson City, TN 37604
  • Phone: 423-439-6464
  • Website

Gary E Shealy Memorial ALS Clinic

  • 325 North State of Franklin Road
  • Johnson City, TN 37604
  • Phone: 423-439-7280
  • Website

University Health Center

  • Suite 160 Roy S. Nicks Hall
  • Johnson City, TN 37614
  • Phone: 423-439-4225
  • Website

University School Clinic

  • 68 Martha Culp Drive
  • Johnson City, TN 37614
  • Phone: 423-439-4333

Kingsport


 

Family Physicians of Kingsport

  • 102 E. Ravine Rd
  • Kingsport, TN 37660
  • Phone: 423-245-9600
  • Website




Bristol


 

Family Physicians of Bristol

  • 208 Medical Park Blvd.
  • Bristol, TN 37620
  • Phone: 423-989-4050
  • Website

 

Elizabethton


 

Center for Audiology and Speech-Language Pathology at the Nave

  • 1000 Jason Witten Way
  • Elizabethton, TN 37643
  • Phone: 423-439-5070
  • Website

 ETSU Physicians & Associates Clinic Locations

Johnson City


BucSports

  • ETSU Mini-Dome #127
  • 1081 John Robert Bell DrJohnson City, TN 37614
  • Phone: 423-439-4044
  • Website

Fertility, FPMRS & Urogynecology

  • 1319 Sunset Drive, Suite 103
  • Johnson City, TN, 37604
  • Phone: 423-439-7246 
  • Website

Infectious Disease

  • 615 North State of Franklin Road
  • Johnson City, TN, 37604
  • Phone: 423-930-8337
  • Website

Internal Medicine

  • 2nd Floor 325 North State of Franklin Road
  • Johnson City, TN, 37604
  • Phone: 423-439-7280
  • Website

OB/GYN

  • 1st Floor 325 North State of Franklin Road
  • Johnson City, TN, 37604
  • Phone: 423-439-7272
  • Website

 

Osteoporosis Center

  • 2109 W. Market Street
  • Johnson City, TN 37614
  • Phone: 423-439-8830
  • Website

Pediatrics

  • Ground Floor 325 North State of Franklin Road
  • Johnson City, TN, 37604
  • Phone: 423-439-7320
  • Website

Pediatric Subspecialties

  • 408 North State of Franklin Suite 31B
  • Johnson City, TN, 37604
  • Website

Psychiatry

  • Building 52 VA Medical Center Campus
  • Mountain Home, TN 37684
  • Phone: 423-439-8000
  • Website

Surgery

  • 3rd Floor 325 North State of Franklin Road
  • Johnson City, TN, 37604
  • Phone: 423-439-7201
  • Website

 


Kingsport


GYN Oncology

  • 4485 West Stone Drive Suite 200
  • Kingsport, TN 37660
  • 423-224-3150
  • Website

Internal Medicine - Kingsport

  • Four Sheridan Square, Suite 200
  • Kingsport, TN, 37660
  • Phone: 423-246-7931
  • Website

Elizabethton


OB/GYN - Elizabethton

  • 1505 West Elk Avenue Suite 1
  • Elizabethton, TN 37643
  • Phone: 423-543-7919
  • Website

Northeast Tennessee Community Health Centers, Inc. Clinic LocationsJ

Johnson City


Johnson City Community Health Center

  • 2151 Century Lane
  • Johnson City, TN 37604
  • Phone: 423-926-2500
  • Website

Johnson City Downtown Day Center

  • 202 W. Fairview Avenue
  • Johnson City, TN 37604
  • Phone: 423-434-0894
  • Website

Mountain City


Mountain City Extended Hours Health Center

  • 1901 South Shady Street
  • Mountain City, TN 37683
  • Phone: 423-727-1150
  • Website

Sneedville


Hancock County Elementary School Based Health Center

  • 391 Court Street
  • Sneedville, TN 37869
  • Phone: 423-733-2121
  • Website

Hancock County Middle/High School School Based Health Center

  • 2700 Main Street
  • Sneedville, TN 37869
  • Phone: 423-733-2819
  • Website

ETSU Health is not a legal entity.

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