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Help Desk

Information Technology Services


Email Troubleshooting Basic Issues

Not receiving any e-mails

There could be a few reasons for this. If the sender is sending an e-mail that's larger than 10MB, it will be rejected by our mail server. If that's not the case, click on the File menu and look for an option that says "Work Offline". If there's a check mark next to it, click on that option to uncheck it and then click on the "Send/Receive" button on the toolbar. That should resynchronize Outlook with the server. If Outlook then asks you for your password, you'll need to save any work, restart the computer and launch Oultook again.

Messages stuck in the Outbox

Messages getting stuck in the Outbox could be a few different things. If one of the messages is larger than 10MB, that will block all of them from going out. If you have a large message in the Outbox, delete it and then empty the Deleted Items folder. If that doesn't help, save any other work and restart the computer. If that also fails, try moving the messages from the Outbox to the Drafts folder. Open each message individually and click on the Send button to see if the message goes out. If this also doesn't help, contact the Help Desk.

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