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GoldLab Frequently Asked Questions

If you have a question that is not answered on this page, please call the ITS helpdesk at 439-4648 or email us at .

What Apple version should I use?

Currently version 10 will not complete the connection and is not support. Version 8.0 is fully functional and is the only supported version for Apple desktops and laptopns.

What should I do when "the license store created failed" error message is received?

Some Windows users may see the following error message when opening a RemoteApp: "Error: The remote session was disconected because the license store creation failed with access denied." Please follow the prcoedures listed below in order.

  1. The first step is to add https://goldlab.etsu.edu to your trusted sites. Instructions follow for different web browsers.
    1. Internet Explorer instructions:
      1. Select Tools > Internet Options > and then the Security tab.
      2. In the Select a Web content zone to specify its current security settings box, select Trusted Sites, and then Sites.
      3. If you want to add sites that do not require an encrypted channel, remove the check in the Require server verification (https:) for all sites in this zone check box.
      4. In the Add this Web site to the zone box, type the https://goldlab.etsu.edu URL, and then select Add.
      5. Select OK two times to accep the changes and return to Internet Explorer.
    2. Chrome instructions:
      1. Select the 3 horizontal lines icon on the far right of the Address bar at the top of the page.
      2. Select Settings, scroll to the bottom of the page and select the Show Advanced Settings link.
      3. Select Change proxy settings.
      4. Choose the Security tab > Trusted Sites icon, then select Sites.
      5. Enter the https://goldlab.etsu.edu URL, then select Add.
      6. Select Close > OK.
    3. Firefox instructions:
      1. From the Firefox menu, go to Tools > Options ....
      2. In the Exceptions... dialog box, enter the https://goldlab.etsu.edu URL in the Address of web site: field, then click Allow.
  2. After adding the URL to your trusted sites, you will Open a remote desktop session using administrative privilege.
    1. Go to Start, select All Programs, and then choose Accessories.
    2. Right-click Remote Desktop Connection, and then choose Run as administrator.
    3. if the User Account Control dialog box appears, confirm that the action it displays is what you want, and then select Continue.
  3. The third step is to Manually edit your computer's Registry:
    1. Start Registry Editor. To do this, follow these steps:
      1. Swipe in from the right edge of the screen, and then tap Search. Or, if you are using a mouse, point to the lower-right corner of the screen, and then click Search. Or, from your keyboard, hit the Windows key and click or tap the magnifiying glass on the upper right.
      2. In the search box, type regedit.exe.
      3. Tap or click the displayed regedit.exe icon.
      4. The Registry Editor window appears.
    2. Configure permissions for the MSLicensing registry key. To do this, follow these steps:
      1. Locate the following registry subkey for MSLicensing by clicking or tapping on the arrow to the left of HKEY_LOCAL_MACHINE, then click or tap on the arrow to the left of SOFTWARE, followed by Microsoft, then find MSLicensing.
      2. Swipe acorss or right-click the MSLicensing key, and then tap or click Permissions.
      3. Tap or click Add.
      4. In the Select Users or Groups dialog box, tap or click Locations.
      5. Select the local computer at the top of the list, and then tap or click OK.
      6. Type the following value in the Enter the object names to select box:
      7. ALL APPLICATION PACKAGES
      8. Tap or click OK.
      9. In the Permissions for ALL APPLICATION PACKAGES section of the screen, select the check box in the Allow column next to Read, and then tap or click OK.
    3. Configure permissions for the Store registry key. To do this, follow these steps:
      1. Locate the following registry subkey for Store by clicking or tapping on the arrow to the left of HKEY_LOCAL_MACHINE, then click or tap on the arrow to the left of SOFTWARE, followed by Microsoft, then find Store.
      2. Swipe across or right-click the Store key, and then tap or click Permissions.
      3. Tap or click Add.
      4. In the Select Users or Groups dialog box, tap or click Locations.
      5. Select the local computer at the top of the list, and then tap or click OK.
      6. Type the following value in the Enter the ojbect names to select box:
      7. ALL APPLICATION PACKAGES
      8. Tap or click OK
      9. In the Permissions for ALL APPLICATIONS PACKAGES section of the screen, select the check box in the Allow column next to Read.
      10. Tap or click Advanced.
      11. Under the Permissions tab, select the entry for ALL APPLICATION PACKAGES, then tap or click Edit.
      12. In the Permission Entry for Store window, tap or click the Show advance permission link.
      13. Make sure that the following four check boxes are selected:
        • Query Value
        • Set Value
        • Create Subkey
        • Enumerate Subkeys
      14. Tap or click OK on the next three screen screens.
    4. Exit the Registry Editor by clicking the X in the upper right of the window.

 

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