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Information Technology Services


Phone Analog Phone Instructions

This guide is for user provided phones, cordless phones and wall set/courtesey telephones. It explains how to use the telephone and its system features. System features are the special functions your telephone will perform in addition to making and receiving calls.

System Features


Hold allows users to place the handset on the cradle without disconnecting the other party.

  1. Press Flash
  2. Dial *4.
  3. Hang up receiver.
  4. Pick up handset to retrieve.

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Transfer allows users, after answering or originating a call, to direct that call to another telephone extension. The connection between the caller and the person to whom the call is being transferred is complete when you hang up the receiver.

To transfer a call to another extension:

  1. Press Flash
  2. Dial the five-digit extension number.
  3. Announce caller.
  4. Hang up. Connection is complete.

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The Call Pickup feature allows you to answer a call ringing on an extension within your call pickup group. Please call the Help Desk at 9-4648 to change or assign numbers to your call pickup group.

  1. Lift receiver.
  2. Get dial tone.
  3. Dial # # 7.

The Directed Pickup feature allows you to answer a call ringing on any extension, as long as you know the extension number.

  1. Lift receiver.
  2. Get dial tone.
  3. Dial # 7 + five-digit ringing extension.

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Call Forwarding

automatically routes incoming calls intended for a particular extension to the extension you designate.

To forward your calls to another extension:

  1. Lift receiver.
  2. Get dial tone.
  3. Dial * 4 + five-digit extension where calls will be routed.
  4. Hang up.

To cancel call forwarding from your extension:

  1. Lift receiver.
  2. Get dial tone.
  3. Dial *3.
  4. Listen for confirmation tones. Hang up.

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Emergency Dialing

  • In an emergency: Dial 911
  • ETSU Public Safety: Dial 439-4480

Local and Toll-Free Dialing

  • Campus numbers: Dial only the last five digits.
  • Local, off campus: Dial 8 + the seven-digit number.
  • Toll-free: Dial 8 + 1 + toll-free number

Long Distance Dialing

  • Dial 8 + 1 + area code + seven-digit number. Enter your Long Distance PIN when prompted.

International Dialing

  • Dial 8 + 011 + country code + city code + local telephone number. After a few seconds, you should hear a tone. When you hear it, start entering in your LD PIN. If all goes well, the call should go through.
  • The country code and city code, if any, can be found on pages 10 and 11 of the Sprint telephone directory.

Information Dialing

  • Campus Information: Dial 439-1000 or 0

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