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Index/Position No.: 40100/232500
Position Title: Bursar
Department: Office of Financial Services
Expectations for All Employees
East Tennessee State University pursues its mission based upon core values. An employee's job performance must support and exhibit the university's core values:
PEOPLE come first, are treated with dignity and respect, and are encouraged to achieve their full potential;
RELATIONSHIPS are built on honesty, integrity and trust;
DIVERSITY of people and thought is respected;
EXCELLENCE is achieved through teamwork, leadership, creativity, and a strong work ethic;
EFFICIENCY is achieved through wise use of human and financial resources; and COMMITMENT to intellectual achievement is embraced.
Function of Position
Responsible to the Senior Associate Vice President for Finance and Administration for supervising the daily activities in the Bursar's office including official receipts generated by cashiers; federal and state reports on accounts receivable; disbursement of financial aid and other refunds; debit card disbursement; reconciling and monitoring student accounts; managing loan portfolios; completing or reviewing standard and other reports; overseeing all petty cash funds and third-party billing; completing student billing for fees for undergraduate, graduate, college of medicine, and college of pharmacy; counseling students on accounts due to the university; administering payment plans; coordinating student enrollment activities with office of enrollment services, registrar's office, financial aid office, residence life office, and parking office; initiating business process engineering for student ecommerce including e-refunds, payment plan manager, e-bill, PINless debit, and marketplace; supervising administrative and support staff employees; working with information technology to implement e-business solutions; assisting in implementation of web applications for fee payment, loan counseling, credit card payments, and other payment web services; assisting in maintaining loan manager and cashier systems; and maintaining responsibility for reconciliation of all process feeds to the financial system including cash receipts, loan disbursements, and payments for students fees.
Oversees billing and collection for all accounts receivable.
Supervises reconciliations from online payment systems to the bank.
Supervises reconciliation and management of accounts receivables.
Counsels and assists student with university financial concerns.
Oversees disbursements of student refunds.
Manages petty cash funds.
Prepares student tax information for scholarships and payments reporting.
Supervises direct deposit for student financial aid refunds.
Maintains student fee assessments and payment plans in electronic administration systems, including rules setup and maintenance.
Supervises the completion of revenue sharing reports for RODP, deferred revenue for summer school, and allowance for bad debt for uncollectible accounts.
Designs and implements student and parent marketing communication regarding web based payment and information services.
Publicizes student financial services to students and parents.
Tracks institutional fees from departments for appropriate approvals.
Reports paid student enrollment to various university departments as required.
Trains staff in various departments on shared business processes.
Manages data loading to between administrative systems for student billing.
Produces ad hoc and state reports using Argos and ODS.
Creates correspondence for students and others.
Trains employees within the Bursar's Office.
Serves on university committees.
Reports FFEL amounts for FISAP.
Analyzes and improves business processes.
Implements system upgrades and testing.
Performs other duties as assigned.
Knowledge and Abilities
Knowledge of generally accepted banking, billing, and collections procedures.
Knowledge of contract law.
Knowledge of university, federal, and state policies and procedures.
Knowledge of accounting principles and computer applications for accounting.
Knowledge of banking trends with ACH and security for customer information.
Knowledge of proper reconciliation procedures and applicable federal and state laws.
Knowledge of and ability to use Banner data to integrate with ancillary software products.
Knowledge of personal computers including word processing, web technologies databases, spreadsheets, relational database design and ecommerce solutions.
Knowledge of report writer tools for ad hoc reporting, Argos and ODS.
Knowledge of emerging ecommerce systems and online transaction processing, PCI standards for data security, and ACH transactions.
Ability to communicate effectively in written and oral form.
Ability to exercise good judgment in evaluating situations and making decisions.
Ability to establish and maintain an effective working relationship with students and employees.
Ability to effectively supervise employees in the Bursar office.
Supervision Given and Received
Performs under general supervision. Determines own methods of performing assigned work. Supervises administrative and classified employees.
Bachelor's degree in accounting or bachelor's degree in management supplemented with twenty-four semester hours of accounting required; master's degree in business administration or accounting preferred; three to five years of progressively responsible experience; three to five years supervisory experience; three to five years experience working with computer spreadsheets, databases and word processing.