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Office of Human Resources

East Tennessee State University

Title Code: 4150 

Occ. Group: 114.248 

Skill Level: 3

FLSA Status: Non-exempt

IPEDS: 410

Expectations for All Employees

East Tennessee State University pursues its mission based upon core values. An employee's job performance must support and exhibit the university's core values:

PEOPLE come first, are treated with dignity and respect, and are encouraged to achieve their full potential;
RELATIONSHIPS are built on honesty, integrity and trust;
of people and thought is respected;
is achieved through teamwork, leadership, creativity, and a strong work ethic;
is achieved through wise use of human and financial resources; and COMMITMENT to intellectual achievement is embraced.

Job Purpose

Performs routine clerical and word processing duties related to the work unit with specific instructions for established work procedures requiring very limited decision making.

Characteristic Duties and Responsibilities

Composes routine correspondence, memorandums, reports, brochures, and other materials from rough drafts and clear copy and prepares labels

Alphabetizes office documents and files according to unit procedures

Maintains routine clerical records, logs and/or data, and compiles and assembles routine reports for unit

Enters data into databases

Maintains and processes time-keeping records for unit

Operates office equipment including personal computers, copiers, calculators, typewriters, fax machines, or other equipment in the work unit

Answers telephone and serves as a receptionist greeting campus visitors to unit and provides general information

Purchases office supplies

Takes and provides oral and written messages to unit employees

Sorts and distributes incoming unit mail

Completes, enters data to departmental forms, makes routine calculations, and checks for accuracy

Processes documents or forms according to instructions

Delivers documents and other items to offices and other locations

Orders and maintains inventory of office supplies

Schedules appointments

Operates cash register and collects payments for various fees

Supplemental Functions

All incumbents are expected to perform these functions except for those qualifying under the Americans with Disabilities Act for a reasonable accommodation.

These functions may vary by institution. 

Incumbents may provide backup to various functions within the unit.

Direction Received

Well defined work procedures are established. 

Direction Given

May oversee work of student workers.

Job Specifications

High school diploma or GED. 

Knowledge, Skills, Abilities and Worker Characteristics

Knowledge of telephone etiquette

Skill in basic filing and record keeping

Skill in using computer applications for word processing in windows environment

Ability to read, spell, and perform simple mathematical computations

Ability to learn the operation of a variety of office machines including personal computers, telephones, copiers and fax machines

Working Conditions/Physical Demands/Special Conditions

Specific working conditions, physical demands and special conditions relative to this position are on file in the Office of Human Resources for your information

Date                         Skill            Evaluation
5/2004                        3              412021122

The intent of this job description is to provide a representative summary of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. 

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