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Title Code: 4360
Library Assistant 3
Skill Level: 6
FLSA Status: Non-exempt
Expectations for All Employees
East Tennessee State University pursues its mission based upon core values. An employee's job performance must support and exhibit the university's core values:
PEOPLE come first, are treated with dignity and respect, and are encouraged to achieve their
RELATIONSHIPS are built on honesty, integrity and trust;
DIVERSITY of people and thought is respected;
EXCELLENCE is achieved through teamwork, leadership, creativity, and a strong work ethic;
EFFICIENCY is achieved through wise use of human and financial resources; and COMMITMENT to intellectual achievement is embraced.
Working independently, responsible for assigned administrative duties, daily operations and establishing goals and priorities. Manage diverse resources, technology, clientle and situations requiring independent decision and action. Train and supervise student workers and other classified staff. In Public Service roles, provide complex reference and research assistance to library users involving internal library collections, online catalogs, electronic databases, computers, microfilm copiers and traditional print materials and access to external sources. For Technical Service roles, perform a variety of activities related to acquiring; processing and cataloging materials to ensure Library materials are accessible to patrons.
Characteristic Duties and Responsibilities
Analyze patron information needs, select and recommend library resources to best match educational and research needs
Demonstrate use of library resources including how to search the online catalog, electronic databases, card catalogs, traditional print resources and the Internet
Interpret library policy and procedures for patrons; respond to special requests and questions in person and on the telephone
Perform circulation and reserve modules for material check in and out tasks and to facilitate accurate circulation charges
Accept payments of fines and fees; encumber students / staff records for nonpayment of fines per Library policy; clear records when payment received or issue resolved
Determine replacement cost for lost materials using online database systems
Resolve complex problems and complaints related to policy, procedures, overdue fines, lost and damaged book fees, circulation and reserve restrictions
Develop work schedules for staff and student workers
Train, supervise and assign tasks to student workers and classified staff, verify time sheets
Consult with faculty regarding acquisitions and processing of new materials, plan for space requirements, new services, budget allocations, equipment, gift policy and processing, etc.
Register new patrons in database, issues special user cards.
Prepare and maintain statistical reports, create spreadsheet forms for statistical data collection
May conduct searches for patrons in diverse subjects or formats, e.g., print, online databases, CD-ROM, compile results
Perform bibliographic search and verification, rectify inconsistencies, enter new data and modify format for specialized internal and external databases; verify, edit and enter information for online catalog and automated ordering system
Process and catalog library materials in accordance with national library standards
May interview, hire, train and terminate lower level library workers
All incumbents are expected to perform these functions except for those qualifying under the Americans with Disabilities Act for a reasonable accommodation.
These functions may vary by institution.
Incumbents may provide backup to various functions within the unit.
May be required to perform related clerical tasks as assigned
Performs other work as assigned
Works independently. Advice and guidance are available from the supervisor as needed for complex issues or exceptions to policy.
Bachelors degree and one year relevant experience or an equivalent combination of education and experience in lieu of the Bachelors degree
Knowledge, Skills, Abilities and Worker Characteristics
Extensive knowledge of the Internet, Library system applications (Voyager, cataloging, circulation, and reserve modules, online catalog), University systems (SIS, HRS, FRS), electronic databases, etc.
Knowledge of Library policies and procedures
Knowledge of library materials and bibliographic tools
Excellent communication skills
Excellent interpersonal and customer service skills
Effective problem resolution and research skills
Effective organizational and supervisory skills
Working Conditions/Physical Demands/Special Conditions
Specific working conditions, physical demands and special conditions relative to this position are on file in the Office of Human Resources for your information.
Date Skill Evaluation
5/2004 6 613021331
The intent of this job description is to provide a representative summary of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position.