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Office of Human Resources

East Tennessee State University

Title Code: 4440 

Occ. Group: 114.035 

Officer Supervisor

Skill Level: 6 

FLSA Code: Non-exempt

IPEDS: 405

Expectations for All Employees

East Tennessee State University pursues its mission based upon core values. An employee's job performance must support and exhibit the university's core values:

PEOPLE come first, are treated with dignity and respect, and are encouraged to achieve their full potential;
RELATIONSHIPS are built on honesty, integrity and trust;
of people and thought is respected;
is achieved through teamwork, leadership, creativity, and a strong work ethic;
is achieved through wise use of human and financial resources; and COMMITMENT to intellectual achievement is embraced.

Job Purpose

Plans, supervises, schedules and monitors the functions of a units clerical support and supervises the daily activities of the employees of the unit.  Position is primarily responsible for employee supervision and coordination of unit activities.

Characteristic Duties and Responsibilities

Plans, schedules, allocate and prioritize the workload to meet operating requirements of the unit

Determines and/or revises procedures for unit operations as needed

Supervises unit staff in the performance of duties and responsibilities

Resolves work unit problems

Monitors and tracks unit expenditures

Creates contracts and/or invoices

Interprets policies and procedures as they relate to unit operations

Processes payments and refunds

Maintains budgetary accounts and records

Oversees purchase of unit materials and equipment

Recommends hiring and/or discharge of employees

Ensures reliability and accuracy of departmental computer databases/or paper files

Assists in scheduling departmental meetings, conferences, presentations, and other business activities

Supplemental Functions

All incumbents are expected to perform thee functions except for those qualifying under the Americans with Disabilities Act for a reasonable accommodation. 

These functions may vary by institution. 

Other duties as assigned. 

Direction Received

Works under general supervision with advice and guidance from supervisor for complex issues or exception to policy

Direction Given

Has responsibility for managing the work of non-exempt staff in unit.

Job Specifications

1 year of post-high school level course work in office or business administration.

3 years progressively responsible office experience


Associate degree with 1 year of responsible office experience

Knowledge, Skills, Abilities and Worker Characteristics

Knowledge of policies, practices, and procedures of office management

Knowledge of supervisory principles, practices, and techniques

Skill in using computer applications for word processing, spreadsheets, and databases in windows environment

Skill in making mathematical computations

Skills in using personal computers, copiers, fax machines, and other office equipment

Ability to communicate effectively

Ability to organize and prioritize multiple tasks

Ability to work with diverse employees and customers

Working Conditions/Physical Demands/Special Conditions

Specific working conditions, physical demands and special conditions relative to this position are on file in the Office of Human Resources for your information

Date                 Skill                 Evaluation
5/2004                6                  613221222

The intent of this job description is to provide a representative summary of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position.

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