Title Code: 5035
Occ. Group: 531.855
Computer Operations Specialist
Skill Level: 7
FLSA Status: Non-exempt
IPEDS: 510
Expectations for All Employees
East Tennessee State University pursues its mission based upon core values. An employee's job performance must support and exhibit the university's core values:
PEOPLE come first, are treated with dignity and respect, and are encouraged to achieve their
full potential;
RELATIONSHIPS are built on honesty, integrity and trust;
DIVERSITY of people and thought is respected;
EXCELLENCE is achieved through teamwork, leadership, creativity, and a strong work ethic;
EFFICIENCY is achieved through wise use of human and financial resources; and COMMITMENT to intellectual achievement is embraced.
Job Purpose
Performs computer operations duties and coordinates the flow of work of computer operations activities.
Characteristic Duties and Responsibilities
Monitors and controls the computer to process administrative and academic data
Assists in developing work schedules for the computer and associated terminals
Codes and tests computer programs as needed
Monitors work input and output to insure it is correct and timely
Develops solutions to problems that occur in computer operations
Provides training for employees
Runs batch jobs and diagnoses problems
Prints various reports
Performs basic support for server and network issues
Monitors servers, networking, and environmental equipment to maximize availability of university computing resources
Maintains and upgrades the electrical wiring system for computer terminals and other associated equipment
Keeps records and makes reports
Supplemental Functions
All incumbents are expected to perform these functions except for those qualifying under the Americans with Disabilities Act for a reasonable accommodation.
These functions may vary by institution.
Incumbents may provide backup to various functions within the unit.
Performs related work as assigned.
Direction Received
Employees work under general supervision. Advice and guidance are available from the supervisor as needed for complex issues or exceptions to policy.
Direction Given
N/A
Job Specifications
Successful completion of two years of college including or supplemented by courses in computer science required. Experience in computer operations or related work required.
Knowledge, Skills, Abilities and Worker Characteristics
Knowledge of computer operations, design techniques, and job control language
Knowledge of modern office practices and procedures
Ability to exercise good judgment in evaluating problem situations and in making decisions concerning hardware and software
Ability to establish and maintain work schedules
Ability to establish and maintain an effective working relationship with other employees
Working Conditions/Physical Demands/Special Conditions
Specific working conditions, physical demands and special conditions relative to this position are on file in the Office of Human Resources for your information
Date Skill Evaluation
5/2004 7 723022222
The intent of this job description is to provide a representative summary of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position.