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Office of Human Resources

East Tennessee State University

Title Code: 4595 

Occ. Group: 

Technical Clerk

Skill Level: 5

FLSA Code: Non-exempt

IPEDS: 410

Expectations for All Employees

East Tennessee State University pursues its mission based upon core values. An employee's job performance must support and exhibit the university's core values:

PEOPLE come first, are treated with dignity and respect, and are encouraged to achieve their full potential;
RELATIONSHIPS are built on honesty, integrity and trust;
of people and thought is respected;
is achieved through teamwork, leadership, creativity, and a strong work ethic;
is achieved through wise use of human and financial resources; and COMMITMENT to intellectual achievement is embraced.

Job Purpose

Performs a variety of standard to moderately difficult routine and non-routine technical/clerical support duties that may require knowledge of assigned and/or related work units.  Applies this specialized knowledge to analyze and respond to administrative matters within established limits. 

Incumbents typically specialize in a work unit function and also possess broader knowledge/skills about work unit operation to allow more independence in carrying out responsibilities.

Characteristic Duties and Responsibilities

Maintains and processes a variety of records, electronic or manual file systems, or database files requiring classification and compilation of varied information

Compiles special reports or studies where analysis of data is required; identifies sources and extracts necessary information; performs specialized calculations

Maintains, updates, and inputs data for unit in databases

Prepare vouchers, purchase orders, tax exemption certificates, year-end documents

Assists with student registration

Reviews and prepares forms and operational records for budgets, grants, purchases, work orders, or personnel actions

Processes operational records and other business transactions

Reviews and checks documents for accuracy prepared by others for supervisors signature

Composes office correspondence on own initiative in response to general unit operations

Answers and routes incoming calls

Serves as receptionist, greets and assists campus visitors

Alphabetizes office documents and files according to unit procedures

Prepares recurring and special reports, tabulations or budgets unique to assigned function

Serves as a primary reference source for assisting others in resolving discrepancies or procedural complications

Explains procedures to others and makes recommendations to changes to procedures affecting work unit

Install, test, and maintain new releases of microcomputer software

Assists with student recruitment and registration

Supplemental Functions

All incumbents are expected to perform these functions except for those qualifying under the Americans with Disabilities Act for a reasonable accommodation.

These functions may vary by institution. 

Incumbents may provide backup to various functions within the unit.

Other duties as assigned.

Direction Received

Employees work under general supervision.  Advice and guidance are available from the supervisor as needed for complex issues or exceptions to policy.

Direction Given

May monitor or coordinate work of others within assigned function of the unit.  May oversee work of student workers.

Job Specifications

High School diploma or GED.  2 years of office experience required.


1 year post-high school course level work and 1 year of office experience.

Knowledge, Skillies, Abilities and Worker Characteristics

Knowledge of policies, practices, and procedures of assigned function

Knowledge of business English, punctuation, and spelling

Skill in making mathematical computations

Skill using computer applications for word processing, spreadsheets, and database in windows environment

Skill in using personal computers, copiers, fax machines, and other office equipment

Ability to organize and prioritize multiple tasks

Ability to work with diverse employees and customers

Ability to communicate effectively

Working Conditions/Physical Demands/Special Conditions

Specific working conditions, physical demands and special conditions relative to this position are on file in the Office of Human Resources for your information.

Date                Skill                 Evaluation
5/2004              5                612021222

The intent of this job description is to provide a representative summary of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. 

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