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Office of Human Resources

East Tennessee State University

Billing and Collections Specialist

Title Code:  4083

Occ. Group:  

Billing and Collections Specialist

Expectations for All Employees

East Tennessee State University pursues its mission based upon core values. An employee's job performance must support and exhibit the university's core values:

PEOPLE come first, are treated with dignity and respect, and are encouraged to achieve their full potential;
RELATIONSHIPS are built on honesty, integrity and trust;
of people and thought is respected;
is achieved through teamwork, leadership, creativity, and a strong work ethic;
is achieved through wise use of human and financial resources; and COMMITMENT to intellectual achievement is embraced.


Employees in this class are under general supervision. Work performed in insurance and patient account management; and performing other related work as required.

Characteristic Duties and Responsibilities

Processes and posts insurance payments.

Processes and posts patient payments.

Manages patient accounts.

Answers telephone and person inquiries and/or routes to appropriate personnel.

Provides backup to Billing Coordinator.

Locates, files, and retrieves items.

Trains and supervises student workers.

Performs other work as assigned. 

Required Knowledge and Abilities

Knowledge of insurance and billing.

Knowledge of computers.

Ability to communicate effectively.

Ability to work independently.

Recommended Qualifications

Applicants possessing these qualifications have a good probability for success in this class. However, applicants not possessing these qualifications should apply if they believe their training and experience will enable them to perform the work successfully. Graduation from a standard high school; specialized training and/or experience in medical billing, insurance and collections.

  Date     Skill         Eval            
9/06/05     7         623021332

The intent of this job description is to provide a representative summary of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position.

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