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Office of Human Resources

East Tennessee State University

Title Code: 4095 

Occ. Group: 121.021 

Bookstore Representative

Expectations for All Employees

East Tennessee State University pursues its mission based upon core values. An employee's job performance must support and exhibit the university's core values:

PEOPLE come first, are treated with dignity and respect, and are encouraged to achieve their full potential;
RELATIONSHIPS are built on honesty, integrity and trust;
of people and thought is respected;
is achieved through teamwork, leadership, creativity, and a strong work ethic;
is achieved through wise use of human and financial resources; and COMMITMENT to intellectual achievement is embraced.


Employees in this class are under general supervision. Work performed in bookstore sales both on and off campus, and performing related work as required.

Characteristic Duties and Responsibilities

Prepares purchase orders or requisitions for bookstore items such as cosmetics, greeting cards, jewelry, etc.

Verifies that items delivered are the items ordered to ensure correct billing and payment.

Operates cash register and assists customers in locating and selecting merchandise both on and off bookstore premises, i.e. administration building and other campus locations.

Conducts and verifies inventories.

Receives telephone calls, answers inquiries and/or transfers calls to appropriate bookstore employees.

Prepares promotions to facilitate student, faculty and administration awareness of the bookstore's diverse selection of merchandise.

Travels with promotional sets and/or textbooks and supplies to other campus locations.

Performs related work as assigned. 

Required Knowledge and Abilities

Knowledge of inventory techniques and methods.

Knowledge of ordering, receiving, and returning procedures.

Knowledge of business English and arithmetic.

Knowledge of basic merchandising and advertising techniques.

Ability to keep accurate records and files.

Ability to evaluate situations and make decisions.

Ability to effectively communicate in verbal bookstore supplies and services presentations or promotions, over the phone, and in waiting on customers to the bookstore.

Ability to establish and maintain an effective working relationship with the public, students, faculty, administrators, and other employees. 

Recommended Qualifications

Applicants possessing these qualifications have a good probability for success in this class. However, applicants not possessing these qualifications should apply if they believe their training and experience will enable them to perform the work successfully. Graduation from a standard high school. Experience as a sales clerk and/ or work experience involving public contact in a business setting. Must possess a Tennessee operator license. 

  Date     Skill         Eval          
10/1/80     3      413011131

The intent of this job description is to provide a representative summary of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position.

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