skip to main content columnskip to left navigationskip to horizontal navigation

Office of Human Resources

East Tennessee State University

Title Code: 5028 

Occ. Group: 

Certified Medical Assistant

Expectations for All Employees

East Tennessee State University pursues its mission based upon core values. An employee's job performance must support and exhibit the university's core values:

PEOPLE come first, are treated with dignity and respect, and are encouraged to achieve their full potential;
RELATIONSHIPS are built on honesty, integrity and trust;
of people and thought is respected;
is achieved through teamwork, leadership, creativity, and a strong work ethic;
is achieved through wise use of human and financial resources; and COMMITMENT to intellectual achievement is embraced.


Employees in this class are under general supervision. Work performed in assisting the physician in executing administrative and non-professional nursing duties in the office setting, and performing related work as required. 

Characteristic Duties and Responsibilities

Administers first-aid and nursing care to patients, including medications and simple treatments as ordered.

Records observations of symptoms, reactions, care and treatment given.

Assists physician during examinations and during minor surgical procedures.

Collects specimens for laboratory analysis and performs minor laboratory procedures.

Cleans examination rooms and equipment.

Schedules patient appointments and obtains new patient information.

Files medical records, correspondence, reports, etc.

Pulls medical records, and charts for physicians and nurses; makes copies of records as required.

Answers telephone giving information to callers and routing other calls to appropriate persons.

Performs cashiering duties as required, including receiving money; writing receipts and balancing transactions.

Performs other related clerical and non-professional nursing duties as assigned. 

Required Knowledge and Abilities

Knowledge of the basic principles and practices of nursing.

Knowledge of basic laboratory procedures.

Knowledge of medical terminology.

Knowledge of modern medical office practices, procedures and equipment.

Ability to provide basic nursing care.

Ability to establish and maintain an effective working relationship with the patients, the public and other employees.

Ability to handle confidential patient records in a responsible manner. 

Recommended Qualifications

Applicants possessing these qualifications have a good probability for success in this class. However, applicants not possessing these qualifications should apply if they believe their training and experience will enable them to perform the work successfully. High school graduate with current certification as Certified Medical Assistant. 

  Date     Skill         Eval           
1/24/89      4     512022221

The intent of this job description is to provide a representative summary of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. 

icon for left menu icon for right menu