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Office of Human Resources

East Tennessee State University

Title Code: 4180 

Occ. Group: 313.038 

Course Information Clerk

Expectations for All Employees

East Tennessee State University pursues its mission based upon core values. An employee's job performance must support and exhibit the university's core values:

PEOPLE come first, are treated with dignity and respect, and are encouraged to achieve their full potential;
RELATIONSHIPS are built on honesty, integrity and trust;
of people and thought is respected;
is achieved through teamwork, leadership, creativity, and a strong work ethic;
is achieved through wise use of human and financial resources; and COMMITMENT to intellectual achievement is embraced.


Employees in this class are under general supervision. Work performed in advising and assisting students, particularly in course selection for degree requirements, referring students as needed to more specialized counseling, and performing related work as required. 

Characteristic Duties and Responsibilities

Interprets and explains policies and procedures to students.

Advises students of course requirements to fulfill degree or certificate programs.

Assists students in course selection.

Refers students to counselors for career and personal counseling.

Assists students in registration, drop/add, and withdrawal.

Maintains updated records of student files.

Performs related work as required. 

Required Knowledge and Abilities

Knowledge of organizational rules, regulations, and policies and procedures regarding student services.

Knowledge of degree and certification requirements.

Knowledge of the college's operation regarding student registration, drop/add, withdrawal, etc.

Ability to interpret degree and certification requirements, college policies, procedures, rules, and regulations.

Ability to express ideas clearly, concisely, and convincingly.

Ability to establish and maintain an effective working relationship with the public and other employees. 

Recommended Qualifications

Applicants possessing these qualifications have a good probability for success in this class. However, applicants not possessing these qualifications should apply if they believe their training and experience will enable them to perform the work successfully. Successful completion of two years of college, either at a four-year or two-year institution. 

  Date     Skill         Eval            
10/1/80      4     512011232

The intent of this job description is to provide a representative summary of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position.

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