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Title Code: 4190
Occ. Group: 112.866
Expectations for All Employees
East Tennessee State University pursues its mission based upon core values. An employee's job performance must support and exhibit the university's core values:
PEOPLE come first, are treated with dignity and respect, and are encouraged to achieve their
RELATIONSHIPS are built on honesty, integrity and trust;
DIVERSITY of people and thought is respected;
EXCELLENCE is achieved through teamwork, leadership, creativity, and a strong work ethic;
EFFICIENCY is achieved through wise use of human and financial resources; and COMMITMENT to intellectual achievement is embraced.
Employees in this class are under general supervision. Work performed in providing routine information by telephone or in person and performing related work as required.
Characteristic Duties and Responsibilities
Receives individuals, ascertains their needs, and directs them accordingly.
Answers telephone calls, provides routine information and/or directs caller to proper person.
Pages students, faculty and staff.
Performs other work as assigned.
Required Knowledge and Abilities
Knowledge of business telephone etiquette.
Ability to provide information to individuals by telephone and in person in a courteous manner.
Ability to follow oral and written instructions.
Ability to establish and maintain an effective working relationship with the public, students and other employees.
Applicants possessing these qualifications have a good probability for success in this class. However, applicants not possessing these qualifications should apply if they believe their training and experience will enable them to perform the work successfully. Graduation from a standard high school.
Date Skill Eval
10/1/80 1 112011121
The intent of this job description is to provide a representative summary of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position.