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Office of Human Resources

East Tennessee State University

Information Center Supervisor

Title Code: 4270 

Occ. Group:

Information Center Supervisor

Expectations for All Employees

East Tennessee State University pursues its mission based upon core values. An employee's job performance must support and exhibit the university's core values:

PEOPLE come first, are treated with dignity and respect, and are encouraged to achieve their full potential;
RELATIONSHIPS are built on honesty, integrity and trust;
of people and thought is respected;
is achieved through teamwork, leadership, creativity, and a strong work ethic;
is achieved through wise use of human and financial resources; and COMMITMENT to intellectual achievement is embraced.


Employees in this class are under general supervision. Work performed in operating the central information center, acting as receptionist, and performing general clerical duties. Performs other duties as assigned. 

Characteristic Duties and Responsibilities

Controls issuance and distribution of brochures, parking permits, tickets and other items.

Operates a reserved parking lot and drive-in window.

Compiles, catalogs or reports university events and directory information.

Receives or solicits departmental announcements, news releases, information on special events, class schedules, etc. for general distribution.

Plans and estimates office needs and operating requirements.

Receives monthly accounting report and keeps track of expenditures.

Attends staff meetings, and submits regular activity report.

Makes recommendations on center operation; composes correspondence.

Interviews, hires, trains and schedules work of clerical employees.

Receives calls, greets visitors, and answers questions.

Collects check or credit payments for tickets.

Types forms, lists, memos, mailing labels, etc.

Performs other duties as assigned. 

Required Knowledge and Abilities

Typing ability.

Willingness to work and willingness to work with others.

Administrative and supervisory ability.

Verbal comprehension.

Numerical facility.

Verbal expression. 

Recommended Qualifications

Applicants possessing these qualifications have a good probability for success in this class. However, applicants not possessing these qualifications should apply if they believe their training and experience will enable them to perform the work successfully. High school graduate or equivalent; type 45 wpm; plus two years clerical experience including supervision of clerical employees. 

Date         Skill         Eval             
5/1/83         4     5120212320

The intent of this job description is to provide a representative summary of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position.

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