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Office of Human Resources

East Tennessee State University

Title Code: 73740 

Occ. Group: 331.019 

Lead Parking Attendant

Expectations for All Employees

East Tennessee State University pursues its mission based upon core values. An employee's job performance must support and exhibit the university's core values:

PEOPLE come first, are treated with dignity and respect, and are encouraged to achieve their full potential;
RELATIONSHIPS are built on honesty, integrity and trust;
of people and thought is respected;
is achieved through teamwork, leadership, creativity, and a strong work ethic;
is achieved through wise use of human and financial resources; and COMMITMENT to intellectual achievement is embraced.


Employees in this class are under general supervision. Work performed in supervising and patrolling assigned parking areas to ensure that rules and regulations are adhered to and performing related work as required. 

Characteristic Duties and Responsibilities

Utilizes state-of-the-art, Bluetooth and Wi-Fi enabled mobile ticketing computers and printers to accurately issue tickets to parking violators in accordance with the university's parking and traffic regulations.

Utilizes photography technology necessary for Traffic Court and administrative functions.

Assists visitors, students, and staff in finding appropriate and available parking.

Remains knowledgeable in and understands all campus parking and traffic regulations as well as changes and/or special considerations.

Serves as a campus ambassador while on patrol and provides accurate information regarding direction, parking locations, campus information and special events.

Monitors campus parking and traffic areas and reports to the Parking Office any issues regarding disabled/abandoned vehicles, as well as vehicles with issues such as lights left on, flat tires, etc.

Monitors lot parking numbers in order to maintain accurate information generated by campus automated count systems, which relay up-to-the-minute information on available parking via website application technology and physical information marquees.

Observes lots and traffic areas for wear and tear issues or damage to lots, walkways, roads, signs, etc., and reports such to the

Monitors and repairs all campus parking meters.

Withdraws meter monies weekly and is responsible for bank deposit of meter monies and appropriate receipting.

Relays daily duty information as well as procedural or event information to other attendants.

Assists in making sure that attendant side functions are staffed and completed appropriately.

Serves as first responder to attendants needs while in the field.

Serves as decision maker in the field to address issues and assists with the de-escalation of sensitive confrontational issues that may arise.

Assists Financial Services in notification process for delinquent faculty/staff financial accounts.

Trains all new Parking Attendants and existing Parking Attendants on new technologies/procedures.

Assists attendants with addressing technology issues in relation to ticketing handhelds, computers, etc.

Responsible for parking counter system monitoring, lot counts, required lot maintenance inventories and field reports to administration.

Serves as acting supervisor for Parking Attendants in the absence of the Director and Assistant Director of Parking Services.

Provides traffic control and lot monitoring for various university and community events on campus.

Conducts daily traffic safety enforcement assistance to the university K-12 school on campus.

Assists Financial Services in notification process for delinquent faculty/staff financial accounts.

Provides office delivery and clerical assistance as needed, including distribution of visitor and temporary parking permits at drive-through window, transport of departmental financial deposits, and preparation of mass mailing for permit distribution.

Performs other related duties as assigned.

Required Knowledge and Abilities

Knowledge of campus parking and traffic regulations.

Knowledge of the geography, parking layout, and building locations on campus.

Ability to read, comprehend and articulate all parking and traffic policies.

Ability to enforce parking rules and regulations tactfully and firmly.

Ability to operate a gold cart motor vehicle in the performance of duties.

Ability to understand and follow oral and written instructions.

Ability to establish and maintain an effective working relationship with the students, the public and other employees. 

Ability to perform in stressful work conditions, while remaining calm and professional.

Ability to deescalate challenging confrontations.

Ability to analyze situations and respond accordingly with regard to established policies and procedures.

Ability to lead and supervise staff.

Ability to understand and relay policies, procedures, and instructions in oral and written format.

Ability to organize and manage time.

Recommended Qualifications

Applicants possessing these qualifications have a good probability for success in this class. However, applicants not possessing these qualifications should apply if they believe their training and experience will enable them to perform the work successfully. Graduation from a standard high school or GED. Possession of a valid Tennessee operator's license as issued by the Tennessee Department of Safety.  Five years parking enforcement experience required. Criminal background check required.

Date         Skill         Eval          
3/1/2016        6    522121333


The intent of this job description is to provide a representative summary of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position.

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