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Office of Human Resources

East Tennessee State University

Title Code: 4410 

Occ. Group: 112.974 

Medical Program Facilitator

Expectations for All Employees

East Tennessee State University pursues its mission based upon core values. An employee's job performance must support and exhibit the university's core values:

PEOPLE come first, are treated with dignity and respect, and are encouraged to achieve their full potential;
RELATIONSHIPS are built on honesty, integrity and trust;
of people and thought is respected;
is achieved through teamwork, leadership, creativity, and a strong work ethic;
is achieved through wise use of human and financial resources; and COMMITMENT to intellectual achievement is embraced.


Employees in this class are under general supervision. Work performed in facilitating the efficient operation of the functions of the office by establishing priorities, workloads, work distribution and handling office policy decisions; performing related work as required. 

Characteristic Duties and Responsibilities

Screens telephone calls and handles most of them to relieve the supervisor of as many interruptions as possible.

Prepares correspondence, signs supervisor's name and makes necessary decisions when supervisor is out of town.

Makes monetary arrangements, within guidelines, as well as lodging and other details for guest lecture.

Makes appointments for supervisor.

Establishes work priority within the office, distributes work, and grants leave to other office employees.

Discusses aspects of various problems and questions with appropriate department heads and outside consultants.

Assembles materials for preparation of program reports.

Takes and transcribes dictation from notes or a machine.

Performs other work as assigned. 

Required Knowledge and Abilities

Knowledge of business English and arithmetic.

Knowledge of organizational rules, regulations, procedures and functions.

Ability to screen callers in person or over the telephone and handle the situation without referring it to the supervisor whenever possible.

Ability to compose a variety of memoranda and letters with only general instructions.

Ability to establish work priorities within the office work group.

Ability to evaluate situations and make decisions.

Ability to take and/or transcribe dictation at a working rate of speed.

Ability to establish and maintain an effective working relationship with the public and other employees. 

Recommended Qualifications

Applicants possessing these qualifications have a good probability for success in this class. However, applicants not possessing these qualifications should apply if they believe their training and experience will enable them to perform the work successfully. Graduation from a standard high school including or supplemented by courses in stenography, typing and business practices. Experience in a responsible office support capacity. 

Date         Skill         Eval            
7/28/83        6      513032533

The intent of this job description is to provide a representative summary of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position.

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