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Office of Human Resources

East Tennessee State University

Title Code: 4442

Occ. Group:  

Patient Services Coordinator

Expectations for All Employees

East Tennessee State University pursues its mission based upon core values. An employee's job performance must support and exhibit the university's core values:

PEOPLE come first, are treated with dignity and respect, and are encouraged to achieve their full potential;
RELATIONSHIPS are built on honesty, integrity and trust;
of people and thought is respected;
is achieved through teamwork, leadership, creativity, and a strong work ethic;
is achieved through wise use of human and financial resources; and COMMITMENT to intellectual achievement is embraced.


Employees in this class are under general supervision. Work performed in coordinating all aspects of a medical clinic to assure a high level of patient care, and performing other related work as required.

Characteristic Duties and Responsibilities

Schedules/reschedules patients in a timely manner.

Mails patient information after appointments are made.

Registers patients in a timely manner.

Maintains patient tracking system from referral entry to completion of service.

Analyzes patient logs on a monthly basis.

Maintains tickler file and resolves all issues from the file on a daily basis.

Schedules appointments for Mobile Unit patients.

Initials all referral forms (including Mobile Unit) to authorize patients to be scheduled and assuring insurance coverage and scan frequency are appropriate.

Accompanies Team on Mobile Unit trips, as needed.

Maintains and updates Policy and Procedures Manual.

Coordinates with physicians’ offices for services.

Performs various tasks for Ohio Valley Appalachian Regional Grant (OVAR).

Serves as OSHA and HIPPA Coordinator for ETSU and MEAC.

Maintains notebook of certification and training (OSHA, HIPPA, and IRB) for all staff members and assures these are kept current.

Prepares patient billing into Context System as needed.

Develops forms to track and analyze data.

Takes minutes during weekly staff meetings.

Serves as back-up for billing, typing, scheduling and reporting.

Performs other work as assigned.

Required Knowledge and Abilities

Knowledge of modern office practices, procedures, and equipment.

Knowledge of general rules, regulations, procedures and functions related to clerical office work. 

Knowledge of computers.                                                                                                                                              

Ability to provide customer service skills.

Ability to provide patient care.

Ability to exhibit professional writing and organizational skills.

Ability in problem solving.

Ability to communicate effectively.

Ability to work independently.

Recommended Qualifications

Applicants possessing these qualifications have a good probability for success in this class. However, applicants not possessing these qualifications should apply if they believe their training and experience will enable them to perform the work successfully. Graduation from a standard high school including or supplemented by courses in general office practices; three years secretarial/office experience required.

  Date     Skill         Eval            
9/06/05     7         623021332

The intent of this job description is to provide a representative summary of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position.

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