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Office of Human Resources

East Tennessee State University

Title Code: 4475
Occ. Group: 521.914 

Postal Service Supervisor

Expectations for All Employees

East Tennessee State University pursues its mission based upon core values. An employee's job performance must support and exhibit the university's core values:

PEOPLE come first, are treated with dignity and respect, and are encouraged to achieve their full potential;
RELATIONSHIPS are built on honesty, integrity and trust;
of people and thought is respected;
is achieved through teamwork, leadership, creativity, and a strong work ethic;
is achieved through wise use of human and financial resources; and COMMITMENT to intellectual achievement is embraced.


Employees in this class are under general supervision. Work performed in supervising and coordinating activities of workers engaged in postal services and performing related work as required. 

Characteristic Duties and Responsibilities

Supervises and coordinates activities of students and workers of lower classifications.

Resolves customer complaints and informs public of postal laws and regulations.

Trains student workers and others in post office procedures.

Prepares and submits financial and related reports.

Orders stamps and other post office supplies.

Performs other work as assigned. 

Required Knowledge and Abilities

Knowledge of postal laws, regulations, and procedures.

Knowledge of how to stamp, register and weigh mail.

Knowledge of the principles and methods of supervision.

Knowledge of business English and arithmetic.

Ability to exercise good judgment in evaluating situations and making decisions.

Ability to make arithmetic computations and tabulations accurately.

Ability to instruct and supervise others.

Ability to establish and maintain an effective working relationship with the students, the public and other employees. 

Recommended Qualifications

Applicants possessing these qualifications have a good probability for success in this class. However, applicants not possessing these qualifications should apply if they believe their training and experience will enable them to perform the work successfully. Graduation from a standard high school. Experience involving the use of bookkeeping principles and practices, preferably in the U.S. Postal Service. 

Date         Skill         Eval          
5/2004        6     613221222 

The intent of this job description is to provide a representative summary of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. 

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