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Office of Human Resources

East Tennessee State University

Title Code: 4500 

Occ. Group: 

Sales Clerk

Expectations for All Employees

East Tennessee State University pursues its mission based upon core values. An employee's job performance must support and exhibit the university's core values:

PEOPLE come first, are treated with dignity and respect, and are encouraged to achieve their full potential;
RELATIONSHIPS are built on honesty, integrity and trust;
of people and thought is respected;
is achieved through teamwork, leadership, creativity, and a strong work ethic;
is achieved through wise use of human and financial resources; and COMMITMENT to intellectual achievement is embraced.


Employees in this class are under general supervision. Work performed in waiting on customers, and occasionally processing merchandise for stock and floor sales. Performs other duties as assigned. 

Characteristic Duties and Responsibilities

Assists customers in locating items.

Answers questions concerning availability of merchandise, etc.

Occasionally oversees student workers by explaining procedures, spot-checking work, correcting errors, and answering questions.

May reference catalogs, files and other product information.

May post retail prices to invoices.

May maintain merchandise inventory.

Performs other duties as assigned. 

Required Knowledge and Abilities

Ability to work with the general public, students, staff and faculty.

Ability to use reference materials and manuals.

Ability to work with numbers and other numerical operations.

Administrative and supervisory ability.

Ability to attend to detail. 

Recommended Qualifications

Applicants possessing these qualifications have a good probability for success in this class. However, applicants not possessing these qualifications should apply if they believe their training and experience will enable them to perform the work successfully. High school graduate or equivalent; some sales experience preferred. 

Date         Skill         Eval             
5/1/83          2     2310122220

The intent of this job description is to provide a representative summary of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position.

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