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Office of Human Resources

East Tennessee State University

Title Code: 4650

Occ. Group: 111.985

Work Order Clerk

Expectations for All Employees

East Tennessee State University pursues its mission based upon core values. An employee's job performance must support and exhibit the university's core values:

PEOPLE come first, are treated with dignity and respect, and are encouraged to achieve their full potential;
RELATIONSHIPS are built on honesty, integrity and trust;
of people and thought is respected;
is achieved through teamwork, leadership, creativity, and a strong work ethic;
is achieved through wise use of human and financial resources; and COMMITMENT to intellectual achievement is embraced.


Employees in this class are under general supervision. Work performed in coordinating work order requests with supervisory personnel and performing related work as required. 

Characteristic Duties and Responsibilities

Logs and files work orders.

Computes allocation of costs for special projects to be charged to an individual department.

Transmits work order requests to appropriate supervisor.

Schedules work based on established preventive maintenance program.

Maintains activity log and work performance summary.

Answers telephone taking complaints and emergency calls.

Reports emergencies by radio to proper supervisor.

Assigns state vehicles on a first come first served basis.

Performs other work as assigned.  

Required Knowledge and Abilities

Knowledge of basic campus facilities and physical plan capabilities.

Knowledge of modern office practices, procedures and equipment.

Knowledge of business English and arithmetic.

Ability to communicate effectively on the telephone and in person.

Ability to coordinate and maintain a routine to complex system of oral and written information and revise the system as necessary.

Ability to express ideas clearly, concisely and convincingly.

Ability to keep records and make reports.

Ability to establish and maintain effective working relationships with other employees.  

Recommended Qualifications

Applicants possessing these qualifications have a good probability for success in this class. However, applicants not possessing these qualifications should apply if they believe their training and experience will enable them to perform the work successfully. Graduation from a standard high school. Experience involving routine to complex office work in the maintenance and construction field. 

 Date       Skill     Evaluation   
10/1/80      5      513021231

The intent of this job description is to provide a representative summary of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position.

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