As part of our ongoing commitment to your continuing development, and in conjunction with the Staff Senate, the Office of Human Resources offers access to online training on a variety of topics through Skillsoft. This resource is available free to all regular full– and part-time ETSU faculty and staff as a developmental tool that you can use in your own time* and at your own pace or may be assigned to you by your supervisor..
In addition to the courses listed below, the Skillsoft system has hundreds of how-to videos on topics such as Desktop Applications - Microsoft Access, Excel, Outlook, PowerPoint, Project, Visio, Word; Graphics & Design - Adobe Acrobat and Indesign CS; Mobile Devices and Computer Skills - Android, iPhone and iPod, Tablets; Operating Systems - Mac OS, Microsoft Windows 8.
* Supervisor assigned courses for clerical and support staff must be done during work time or properly compensated.
SKILLSOFT ETSU COURSE CATALOG
|Administrative Professionals: Common Administrative Support Tasks
||Anger Management Essentials: Managing and Controlling Anger|
|Anger Management Essentials: Understanding Anger
||Business Grammar: Punctuation|
|Business Grammar: Sentence Construction
||Business Grammar: The Mechanics of Writing|
|Business Writing: How to Write Clearly and Concisely
|Customer Service Confrontation and Conflict||Customer Service Fundamentals: Building Rapport in Customer Relationships
|Customer Service over the Phone||Dealing with Irrational Customers and Escalating Complaints
|Delivering a Difficult Message with
Diplomacy and Tact
|Essential Skills for Professional Telephone Calls|
|Giving Constructive Criticism||Giving Feedback
|Improving Communication in Cross-Cultural Relationships
||Interpersonal Communication: Being Approachable|
|Interpersonal Communication: Communicating Assertively
||Interpersonal Communication: Communicating with Confidence|
|Interpersonal Communication: Listening Essentials||Leadership Essentials: Building Your Influence as a Leader
|Leadership Essentials: Leading Change||Leadership Essentials: Leading with Emotional Intelligence
|Leadership Essentials: Motivating Employees||Listening Essentials: Improving Your Listening Skills
|Listening Essentials: The Basics of Listening||Managing Effective Business Meetings
|Negotiation Essentials: Avoiding Pitfalls in Negotiations
||Negotiation Essentials: Communicating|
|Negotiation Essentials: Persuading||Negotiation Essentials: What is Negotiation?
|Receiving Feedback and Criticism||The Benefits and Challenges of Engaging Employees
|Using Emotional Intelligence on the Job||Working with Difficult People: Dealing with Micromanagers
|Working with Difficult People: How to Work with Aggressive People||Working with Difficult People: How to Work with Manipulative People
|Working with Difficult People: How to Work with Negative People||Working with Difficult People: How to Work with Procrastinators
|Working with Difficult People: How to Work with Self-Serving People||Workplace Conflict: Recognizing and Responding to Conflict
|Workplace Conflict: Strategies for Resolving Conflicts
To request a Skillsoft account for yourself or an employee under your supervision, please email email@example.com and provide the name, email address, and ETSU E# of each person needing an account.