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Training and Development

Office of Human Resources

Skillsoft Information and Login

As part of our ongoing commitment to your continuing development, and in conjunction with the Staff Senate, the Office of Human Resources offers access to online training on a variety of topics through Skillsoft. This resource is available free to all regular full– and part-time ETSU faculty and staff as a developmental tool that you can use in your own time* and at your own pace or may be assigned to you by your supervisor..

In addition to the courses listed below, the Skillsoft system has hundreds of how-to videos on topics such as Desktop Applications - Microsoft Access, Excel, Outlook, PowerPoint, Project, Visio, Word; Graphics & Design - Adobe Acrobat and Indesign CS; Mobile Devices and Computer Skills - Android, iPhone and iPod, Tablets; Operating Systems - Mac OS, Microsoft Windows 8.

* Supervisor assigned courses for clerical and support staff must be done during work time or properly compensated.

To access Skillsoft, click the "Skillsoft Login" logo below

Skillsoft logo


Administrative Professionals: Common Administrative Support Tasks

Anger Management Essentials: Managing and Controlling Anger
Anger Management Essentials: Understanding Anger

Business Grammar: Punctuation
Business Grammar: Sentence Construction

Business Grammar: The Mechanics of Writing
Business Writing: How to Write Clearly and Concisely

Communication Skills
Customer Service Confrontation and Conflict Customer Service Fundamentals: Building Rapport in Customer Relationships

Customer Service over the Phone Dealing with Irrational Customers and Escalating Complaints

Delivering a Difficult Message with
Diplomacy and Tact

Essential Skills for Professional Telephone Calls
Giving Constructive Criticism Giving Feedback

Improving Communication in Cross-Cultural Relationships

Interpersonal Communication: Being Approachable
Interpersonal Communication: Communicating Assertively

Interpersonal Communication: Communicating with Confidence
Interpersonal Communication: Listening Essentials Leadership Essentials: Building Your Influence as a Leader

Leadership Essentials: Leading Change Leadership Essentials: Leading with Emotional Intelligence

Leadership Essentials: Motivating Employees Listening Essentials: Improving Your Listening Skills

Listening Essentials: The Basics of Listening Managing Effective Business Meetings

Negotiation Essentials: Avoiding Pitfalls in Negotiations

Negotiation Essentials: Communicating
Negotiation Essentials: Persuading Negotiation Essentials: What is Negotiation?

Receiving Feedback and Criticism The Benefits and Challenges of Engaging Employees

Using Emotional Intelligence on the Job Working with Difficult People: Dealing with Micromanagers

Working with Difficult People: How to Work with Aggressive People Working with Difficult People: How to Work with Manipulative People

Working with Difficult People: How to Work with Negative People Working with Difficult People: How to Work with Procrastinators

Working with Difficult People: How to Work with Self-Serving People Workplace Conflict: Recognizing and Responding to Conflict

Workplace Conflict: Strategies for Resolving Conflicts



To request a Skillsoft account for yourself or an employee under your supervision, please email  and provide the name, email address, and ETSU E# of each person needing an account. 


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