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Information Technology Services

East Tennessee State University

Web Services

web services iconWeb Services

Web Services offers academic and administrative departments the ability to build websites with broad features and functions.



Accessibility is concerned with providing equal access to information, resources, and services to persons with disabilities or special needs. Unlike accommodations, accessible materials are built to provide equal access, as much as possible, prior to any formal request.


 CMS (OU Campus)

Companies and organizations which have many web pages in their website use content management systems to build and edit their webpages. A Content Management System is essentially a frame work which allows for the sharing of common elements across many different pages. This efficiency helps the web team locate, track and make changes to many pages in the ETSU web site very quickly.  Visit the Web Technology Services website for more information.


 Electronic Forms

ETSU has partnered with NextGen Web Solution to provide the ETSU community with a tool for creating digital forms on campus. Dynamic Forms is a cloud-based forms system that provides a simple, effective way for end users to create web-based forms for data collection and electronic signatures. 


 Electronic Governance & Accessibility

Web Technology Services has purchased a web governance tool to help ETSU maintain and monitor our websites. This tool will help you identify your department website pages that have broken links and misspelled words. Each week the web administrator for your departments website will receive by email a report from Siteimprove with a list of errors that have been flagged on your website. This report will help you correct broken links and misspelled words.


 ETSU Calendar (PlanIt)

ETSU offers online calendar of events that engages visitors and encourages them to download events to their personal calendar, sign up for event notifications and send event information to friends. Visit the Calendar webpage for more information.


 Mobile App

The ETSU app delivers content, services, and features in a mobile friendly format for your iPhone or Android mobile device. 

On the spring board, you will find modules that with a click help you find your way around campus, link to mobile friendly ETSU services such as library catalogs, D2L and ETSU Live!, and keep you informed about campus events and more!


Service Catalog


Advanced Computing

Alert Us


Automated Call Direction (ACD)

AV Equipment Loan 

Banner Document Management System (BDMS)

Banner INB

Banner Programming/Reporting

Cable TV


Campus Multimedia Support

Central Authentication Services (CAS)

Computer Labs

Computer / Printer Installation

Computer / Printer Repair

Computer / Printer Troubleshooting

Computer Purchasing Consulting

Computer Replacement

Computer Support

Computing Accounts

Conference Phone Line

Content Management System (CMS)

Copier / Printer Setup

Crowdfunding for Research

Custom Programming Projects

Desire2Learn (D2L)

Desire2Learn (D2L) Training

Data Management

Data Recovery

Departmental Accounts

Directory Faculty / Staff / Student

Domain Name System Updates


eBucs Training

Electronic Forms (Dynamic Forms)

Electronic Governance & Accessibility

Equipment Loan

ETSU Email

Faculty Technology Leadership

Faxing and Fax Machines

Firewall – Request Firewall Exemption



GoldLink Finance Account

Guest Accounts


Hosting and Colocation

Inquiry Support

Instructional Design Support

Instructional Television (ITV)

ITS Design and Installation Standards

Lecture Capture

Lightweight Directory Access Protocol (LDAP)

Long Distance

Malware / Virus Removal

Marketing Campaigns

Marketing Consulting / Strategy

Mobile App

Multimedia Classroom List

Multimedia Classroom Support

Multimedia Classroom Training

New ETSU Account

Office 365

Online Course Development

Online Faculty Support


Password Resets

Plagiarism Detection

Printing, Student

Project Management

Remote Assistance

Repurposed Computers

Request Remote Desktop Gateway

Request VPN Access 

Research Computer Support

Research Grant Help

Security Cameras

Security Software

Security Training

Server Administration

Server System Monitoring

Software Installation

Software Training

SSL Certificates

Static IP Address / DHCP Reservation – Request

Student Printing

Student Response System

Student Software Support

Technical Help Services


TN eCampus

Toll Free Phone Numbers

Two-Factor Authentication (2FA)

Vendor Accounts

Video Captioning Support

Video Conferencing

Video Creation


Web Conferencing

Windows Updates

Wired Network Access - Request

Wireless Access Troubleshooting

Wireless Network Access

Wireless Network Access - How to Connect 


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