Johnson City Community Health Center
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The Johnson City Community Health Center (JCCHC) marks a new chapter for the Johnson City Downtown Clinic (JCDC), which the College of Nursing has operated since 1990. The JCDC was originally established to serve the needs of the local homeless population in Johnson City and has expanded over the past 28 years to include the uninsured, underinsured, TennCare enrollees, a growing Hispanic population and medically indigent individuals.
The Johnson City Community Health Center provides evidence-based care for patients seeking primary care, prenatal care and/or socialization needs for various population groups in our community.
Community Health Center Quick Facts
- The JCCHC is one of only a few nurse-managed community health centers (CHC) in the nation to be designated as a Federally Qualified Health Center (FQHC)
- Stands out as a state-of-the-art, interdisciplinary facility for the delivery of primary health care services and education of students
- Many outreach contacts each year are provided to individuals on the street, in shelters and in farm worker camps
- No one is turned away because of their inability to pay
HRSA Health Center Quality Leader Awardee
- Health Center Quality Leaders were among the top 30% of all HRSA-supported health centers that achieved the best overall clinical outcomes, demonstrating high-quality across their clinical operations.
Patient Portal Access
Patient Portal is a secure online website that allows you to:
- Schedule appointments
- Access your medical history
- Request refills
- View your health records
Log in or create your patient portal account now!
- Acute, chronic and preventive care for all family members
- Behavioral health services
- Breastfeeding assistance and support
- Dental services
- Diabestes management and education
- Diagnostic testing
- Health education
- Health insurance application assistance
- Infectious disease
- Medical legal partnership
- Medication Assistance
- Mental health counseling
- Pediatrics/newborn primary care
- Pharmacy services
- Prenatal/postpartum care
- Radiology services
- Social work services
- Telehealth for specialty referrals
- Women's Health
Johsnon City Community Health Center accepts most insurance plans and networks. The terms of these health plans are subject to change. Please contact your insurance carrier prior to your visit to verfiy coverage, co-pay responsibility and that your insurance plan is participating with Johnson City Community Heatlh Center. Confirming this information in advance will help avoid any unforeseen chargers.
- Aetna Better Health Medicaid
- Beacon Behavioral Health
- Blue Cross/Blue Shield
- Blue Network P
- Blue Network S
- Blue Advantage
- Blue Care
- Cover Kids
- Dual Special Needs Plan
- TennCare Select
- Cigna Healthcare
- Humana ChoiceCare
- Humana Medicare Advantage
- Railroad Medicare
- MSHA Team Member Commercial
- Multiplan/Beech Street
- Optima Sentara
- Optima Medicaid
- TriCare East Region
- United Healthcare
- United Healthcare Medicare Advantage
- VA Health Network
- VA Premier DSNP
- VA Premier Medicaid
Understanding Your Statement
As a patient of ETSU, College of Nursing Practice Sites, we submit a claim to your health insurance provider, including Medicare, and any secondary insurance before we bill you. If you owe a balance that was not covered by your insurance, or if you are a self-pay patient, you will receive a statement by mail.
ETSU, College of Nursing Practice Sites provide patients a consolidated statement (per guarantor). If you have a question regarding your statement, please call the billing office. Their contact information is located at the end of this section.
Payment is due within 30 days of billing. We accept personal checks and major credit cards (Visa, MasterCard, American Express, and Discover).
Patients can pay a statement balance using one of the following options:
- Mail- complete and return payment coupon attached to statement
- Phone- Monday through Friday, 8am-4:30pm
If you have health insurance, our billing office will first bill your insurance carrier. If your insurance plan does not cover a service or procedure, or does not cover the entire cost, you will be responsible for the non-covered fees.
If you have insurance coverage and wish to update your insurance information for billing, please contact the billing office immediately. Most insurance companies have timely filling requirements.
If you are covered by Medicare, we will submit your claims to Medicare on your behalf. After Medicare makes its payment, we will bill your supplemental or secondary insurance carrier for the remaining balance (as determined by Medicare). If you do not have supplemental or secondary insurance, you will be responsible for the remaining blanace. Please refer to your EOMB (Explanation of Medicare Benefits) and/or your EOB (Explanation of Benefits) from your supplemental or secondary insurance for additional information.
Self-Pay and Sliding Fee Discount
If you do not have health insurance or if you are seeking care that is not covered by your insurance plan, you are considered a self-pay patient. All patients at ETSU, College of Nursing Practice sites, can apply for the Sliding Fee Discount Program. For additional information about our Sliding Fee Discount Program policy, please contact the billing office.
If you wish to make payment arrangements for an outstanding statement balance, pleasae contact the billing office.
Billing Office Contact Information
Last Names A-G - Myrna Jones - 423-433-6028
Last Names H-O - Amanda Maupin - 423-433-6141
Last Names P-Z - Alanna Miles - 423-433-6111
Hours of Operation: Monday through Friday 8am-4:30pm
Directions & Public Transit Information
Public Transportation Routes
Red route: West Market St. Bus Stop. Runs at :23 after the hour.
What to bring on your first visit
The Patient Registration Form must be completed prior to your first visit. We are a Federallly Qualified Health Center (FQHC), and are required by Federal law to collect some of the information asked in the packet for statistical purposes only. This is reported annually on a total patient basis. Individual patient information is not reported or disclosed.
our providers desire to make your first visit with us a success and are interested in learning as much as possible about your current health status. Please come prepared to talk about your health history with your new provider. Please bring your signed patient information form, photo ID, and all your medication bottles you are currently taking.
If you are insured with TennCare, Medicare, or private insurance, please bring your insurance card and a photo ID.
Completed Sliding Fee Scale and Proof of Income
To qualify for the sliding fee discount a signed sliding fee application will also need to be submitted. Please complete both sides of the form. patients applying for the sliding fee scale will also need to bring a recent proof of income. Examples of acceptable proof of income are : 2 consecutive check stubs (most recent), tax return for the most recent tax year, eligibility letters from Department of Human Services for assistance programs (SNAP, WIC, etc.), or signed Employer Sliding Fee Eligibility form verifying income.
Thank you for your cooperation, and we look forward to serving you.
Providers and Staff
Associate Dean of Practice, ETSU Health Chief Nursing Officer
Executive Director for Office of Practice, and all Practice Clinics
Dr. Kayla Norman
Family Nurse Practitioner
Family Nurse Practitioner
Family Nurse Practitioner, Women's Health Nurse Practitioner
Family Nurse Practitioner, Certified Nurse Midwife
Family Nurse Practitioner, Women's Health NP, Certified Nurse Midwife
Pediatric Nurse Practitioner
Dr. Paige Mullins
Psychiatric Mental Health Nurse Practitioner
Clinical Social Worker
Clinical Social Worker
Dr. Nicole Mancini
Dental Site Coordinator
Patient Family Advocate
Laura Gentles Gonzalez
Patient Care Specialist
Patient Care Specialist
Patient Care Specialist
Hours of Operation
Note: New patients accepted, please call to schedule an appointment.
ETSU Charitable Pharmacy
The ETSU Charitable Pharmacy provides medications to qualifying individuals. The qualifications
are being 200% or below the federal poverty level and uninsured. Additional qualifications
include living in Washington County, TN or seeing a provider at the Johnson City Community
Health Center or the Johnson City Downtown Day Center.
Location: Johnson City Community Health Center, 2151 Century Lane, Johnson City, Tennessee
Hours of Operation: 9 am to 1 pm Monday through Friday
Phone number: 423-929-6916
College of Nursing Clinical Rotation, Research, and Grant Requests
If you wish to complete a precepted clinical placement, conduct research at, or submit a grant for one of the ETSU College of Nursing, nurse-led clinics, please review the information below:
Clinical Rotations Request Process and Requirements for College of Nursing Clinics
CLINICAL ROTATION REQUEST PROCESS
To request a clinical rotation within the College of Nursing (CON) Nurse-Led Clinics (Johnson City Community Health Center, Johnson City Downtown Day Center, University Health Center, Hancock County School Based Health Center, or Mountain City Extended Hours Health Center please follow the process and timeline below:
To be considered for a clinical rotation all requests must be submitted to Amy Byrd via email in the Office of Practice addressed to CHCStudents@etsu.edu, on or after the dates listed below with “Clinical Rotation Request” in the subject line of the email. These dates will remain the same year to year.
Spring Semester Rotation: Applications will be accepted on or after October 1st for the Spring Semester beginning in January of the same academic year.
Summer Semester Rotation: Applications will be accepted on or after March 1st for the Summer Semester beginning in May of the same academic year.
Fall Semester Rotation: Applications will be accepted on or after May 1st for the Fall Semester beginning in August of the following academic year.
EXAMPLE: To request a rotation for Spring 2022, requests will be accepted no earlier than 10/1/2021. Applications submitted for a semester rotation prior to the date an application opens for a given semester will not be considered.
The following information must be included in your request for consideration:
- Student Name
- E# (If ETSU Student)
- Student Email
- Phone Number
- School Attending
- Program (FNP, DNP, etc.)
- Expected Graduation Date
- Which specialty is being requested (Adult, Pediatrics, Women’s Health)
- Number of Hours Needed
- Preferred Clinical Site (JCCHC, JCDDC, UHC, HCSBHC, MCEHHC)
- Date confirmation of acceptance into program needed by
CON CLINICAL ROTATION REQUIREMENTS
Upon acceptance by the Office of Practice to complete a clinical rotation within the CON Clinics students must provide the following prior to beginning their clinical rotation:
- Criminal Background Check completed within the past 12 months
- Proof of Immunizations:
- Influenza – 1 dose of vaccine annually
- Measles, Mumps, Rubella (MMR) - two doses (dose #1 now, #2 at least 28 days later or positive titer indicating immunity)
- Hepatitis B – 3 dose series (dose #1 now, #2 in 1 month, #3 approximately 5 months after #2 or positive titer indicating immunity)
- Tdap or Td Booster – one dose of vaccine within the past 10 years
- Varicella – 2 dose series 4 weeks apart or positive titer indicating immunity
- Evidence of negative TB skin test annually, or chest x-ray if positive
- Completion and/or proof of ETSU HIPAA Part One and HIPAA Part Two Training
- Completion and/or proof of ETSU Pathogen Training
- Completion and/or proof of ETSU Portable Fire Extinguishers Training
- Completion and/or proof of ETSU Hazard Communication Standard Training
- Completion and/or proof of ETSU Emergency Preparedness Training
- Proof of CPR Certification
- Completion and proof of Electronic Health Records (EHR) Basic Training (Please contact Amy Byrd in Office of Practice for your specific training requirements)
IMPORTANT NOTE FOR CON STUDENTS: Clinical Requirements for the CON Clinics very closely aligns with requirements ETSU CON students had to meet upon acceptance into their program. Therefore, much of the required documentation may already have been uploaded to Project Concert. Upon acceptance, your documentation in Project Concert will be reviewed by the Office of Practice, and you will receive notification of any additional documentation or updates needed to your file.
Documentation required by both the CON and CON Clinics are listed above in italics. Documentation listed in bold is additional information required by CON Clinics above and beyond the CON requirements.
Student Research and Practice Project Requests with College of Nursing Clinics
Students who need to implement a project within any of the College of Nursing (CON) Nurse-Led Clinics (Johnson City Community Health Center, Johnson City Downtown Day Center, University Health Center, Hancock County School Based Health Center, or Mountain City Extended Hours Health Center please follow the process and timeline below:
To have a project considered for implementation all requests must be submitted at least four weeks prior to proposed start date. Requests should be sent to Amy Byrd via email in the Office of Practice addressed to CHCStudents@etsu.edu with “Student Research & Practice Project Requests” in the subject line of the email.
The following information must be included in your request for project implementation:
- Student Name
- Phone Number
- School Attending
- Name of Project
- Summary of Project
- Institutional Review Board (IRB) approval required? (If yes, please indicate status of IRB. Once approved please submit copy of IRB Approval Letter)
- Implementation Timeframe/Date
- Will you need Electronic Health Record (EHR) data?
Please Note: If your project requires you to be on location within the CON, or if you require access to EHR or other confidential patient information, you may be required to meet certain other requirements not listed above. These requirements will be discussed with you in further detail upon acceptance of your project.
Grant Implementation Requests for College of Nursing Clinics
Any students/faculty that are writing a grant for submission with the intention of implementing at one of the College of Nursing CON Clinical sites must submit requests for implementation at least four weeks prior to the grant submission deadline. Requests should be sent to Amy Byrd via email in the Office of Practice addressed to CHCStudents@etsu.edu with “Grant Implementation Request” in the subject line of the email.
The following information must be included in your request for grant implementation:
- Principle Investigator (PI)/Project Director (PD) name
- College of Employment/Title
- Name of Project
- Project Timeline
- Submission Deadline
- Institutional Review Board (IRB) approval required?
- Letter of Support Requested?v
Take a look at our Diabetic Improvement Measures in the data frame below. For additional measure information click here.
|Quality of Care Measures|
|Diabetes: Hemoglobin A1c Poor Control||50.44 %||47.60 %||45.75 %|
|Number of Diabetic Patients with Poorly Controlled Hemoglobin A1c (HbA1c > 9%) or No Test During Year||346||317||312|
The data set below shows our Patient Survey Report for 2020:
|Question||Very Good (%)
||Good (%)||Fair (%)||Poor (%)||No response (%)|
|Provider(s) (the person who took care of you)|
|Listens to you||87.2||10.6||2.1|
|Spends enough time with you||87.2||8.5||2.1||2.1|
|Friendly and helpful to you||83.0||14.9||2.1|
|Easy to find clinic||76.6||23.4|
|Lobby and waiting room was comfortable and clean||85.1||14.9|
|Ease of getting care|
|Able to get appointments for checkups (yearly exams, well-visits, regular follow-up visits)||57.4||27.7||12.8||2.1|