New Employee Information

New Employee Account Generation

Accounts for employees are generated automatically once the following things occur:

  • Human Resources has entered the contract information into the system
  • Payroll has entered the employee's assignment information into the system
  • The employee's official start date has passed.

Some part-time or temporary employees may be entered in with a paycode that doesn't automatically generate an account. For those employees that need an ETSU account, a Computer Account Request Form will need to be submitted.

Activating an account or resetting the password

To activate your account, go to You will be asked for your E number, the last four digits of your SSN, your birth date, and the password that you want to use. Be sure that the password you choose complies with the password policy. After a successful password submission, the system will display your username. Please allow 15 minutes for the activation to take effect.

If you get a Login failed message, it could mean that either something you entered doesn't match what's in the database or your account has not be generated yet. Feel free to contact the ITS Helpdesk and we can see what may be interfering with the activation process.

Employees with 'Z' accounts

Employees who used to be students at ETSU may end up with a 'Z' account, so called because it starts with the letter z, contains the person's initials and a number. It's acceptable for someone to maintain this account, since a mailbox will be created for the account, but it may confuse some people as being a student account. For those who wish to have their username changed to the employee naming convention, a Computer Account Request Form will need to be submitted. There will be a box on the form to check that says, in effect, that you're a former student currently employed by ETSU. This box is still applicable if you happen to be an adjunct faculty member who's still a student.

Setting up a computer with your username

After activating your account, you can log into a computer that's connected to and configured for the ETSU domain. For Windows XP machines, all you need to do is enter your username and password. For Windows Vista or Windows 7 machines, you'll need to click on the Switch User button and then the Other User button. You'll then be able to enter your username and password.

Setting up e-mail

Microsoft Office Outlook is the officially supported e-mail client. We have some setup instructions available for the supported versions of Outlook. If you have any issues with the instructions, feel free to contact the ITS Helpdesk.

Checking e-mail from off-campus

The officially supported method of checking e-mail from off-campus is to use Outlook Web Access, also known as "webmail". You can select option 1 to log in or option 3 to change your password, if needed. If you aren't using a public computer, you can select Private in the Security section so that you don't get kicked out after 15 minutes of inactivity.

Accessing voice mail

Most phones on campus have an voice mailbox associated with them. To access voice mail, follow the instructions below. For the sake of these instructions, let's presume that your phone number is 439-4648.

  • Dial 94201 from on-campus, or 439-4201 from off-campus.
  • You'll be prompted for the mailbox number. Enter the last 5 digits of your phone number, followed by the pound (#) symbol. (Ex. 94648#)
  • You'll be asked for the password. If you haven't already set a password, you can try either the last 5 digits of your phone number, or 12345, followed by the pound symbol.

If you have trouble logging into voice mail, please contact the ITS Helpdesk. A technician may need to either reset the mailbox password or create a mailbox if one doesn't exist.

Making long distance phone calls

Before you can make a long distance phone call, you must first have a long distance calling PIN. You can request a PIN by submitting a Computer Account Request Form. Once the PIN has been assigned, you'll receive it via e-mail. Once you have your PIN and you want to make a call, you dial 8 + 1 + area code + number. You'll get a voice prompt to enter your PIN.

How do I get access to the things that I need?

Different employees will need access to different things based on their job requirements. A good starting point for requesting access to ETSU computing resources is the Computer Account Request Form. If you need access to Internet Native Banner (INB) for things such as student advisement, department financial information, human resources information and others, you'll need to complete the appropriate Banner Account Request Form. Your supervisor or department's executive aide should know which forms, if any, you need to fill out

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