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Counseling Center

Division of Student Affairs

Just for Faculty & Staff

 Working with Distressed Students

Consultation & Referral Options When Dealing With a Distressed Student

  1. Consult with other ETSU staff, for example, your department head.
  2. Consult with Counseling Center staff by phoneor in person.
  3. Walk the Student of Concern to the Counseling Center.
  4. File a CARE Report

As ETSU faculty and staff members, you may have frequent contact with students. At times, you may encounter students whose behaviors cause you concern or may interfere with your ability to do your work or to educate students.

Tips for Talking to a Distressed Student

  • Remain calm.
  • Provide private, quiet space.  Don’t be rushed.
  • Ask the student to sit down with you.
  • Speak directly and honestly.
  • Explain your concern using specific behavioral examples such as:

I have noticed that you have been crying and I am concerned about you.”

  • Listen and seek to understand…ask questions (don’t assume) such as:

 “What do you need?” or “How can I help?”

  •  Normalize, for example:

“You are not alone.” or  "What you are feelings makes sense."

  • Frame help seeking as a sign of strength, for example:

“It took courage for you to come to me.”

  • Don’t criticize, blame, judge or give advice.
  • Ask about the student’s support system. Encourage them to utilize healthy friends and family members for help.

Listening is a gift of spiritual significance that you can learn to give to others. When you listen, you give one a sense of importance, hope and love that he or she may not receive any other way. Through listening, we nurture and validate the feelings one has, epecially when he or she experiences difficulties in life. -- H. Norman Wright



After the Crisis

Working with an emotionally distressed student can be personally stressful.  Secondary trauma refers to the process that helpers undergo as they come face-to-face with the reality of pain experienced by those around them.

The response to traumatic stress varies.  Helpers may feel a range of emotions including:  shock, denial, worry, anger, self-doubt, and sadness.  It is normal for people to question themselves after responding to a student in distress.  After responding to a crisis, be sure to engage in good self-care.  Set healthy boundaries and seek professional consultation if this experience begins to interfere with your daily life. 

You might also enjoy some of our recommended self-help apps.

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