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TN eCampus

East Tennessee State University

Student Issues

Complaint Process


Student complaint regarding an instructor:

Student contacts instructor for a resolution of the complaint (submit concern in writing via D2L e-mail, external e-mail, and/or telephone.

If the problem persists:

  1. Student contacts their home Student Liaison (submit concern in writing via e-mail)
  2. The home Student Liaison communicates with Student Liaison from the delivering institution and explains the student's concerns
  3. The Student Liaison from the delivering institution notifies the instructor or department chair of the situation
  4. Once the situation has been resolved, the Student Liaison from the delivering institution communicates back to the home Student Liaison
  5. The home Student Liaison records the resolution and communicates with the student

The student has the right to appeal the decision following the Student Rights and Appeal Process at the student’s home campus.


Student complaint regarding another student:

Student contacts instructor for a resolution of the complaint (submit concern in writing via e-mail). The instructor may contact the other student for a resolution.

If the problem persists:

  1. Student contacts their home Student Liaison (submit concern in writing via e-mail)
  2. The home Student Liaison notifies the appropriate Student Liaison of the other student for resolution
  3. The home Student Liaison notifies the appropriate administrator at his or her campus (Chief Academic Officer or Vice President of Student Affairs) depending on the nature of complaint
  4. The home Campus Administrator contacts the other Campus Administrator for a resolution
  5. Both Student Liaisons are notified of the resolution and inform both students

Students have the right to appeal the decision based on their home campus’ Student Rights and Appeal Process.

 

Group complaint regarding a class:

  1. The Student Liaisons will forward group complaints to the TN eCampus Student Success Manager
  2. The Manager will investigate and contact the appropriate instructor for feedback
  3. The Manager will forward all information to the instructor’s Chief Academic Officer for resolution
  4. Manager will inform Student Liaisons of resolution
  5. Student Liaisons will inform their students

Students have the right to appeal the resolution by following the procedures of appeal at their home campus.

 

Instructor complaint regarding a student:

The instructor contacts the student for resolution (concern should be documented by e-mail).

If the problem persists:

  1. The instructor contacts the student’s Student Liaison
  2. The Student Liaison notifies the student for resolution
  3. The Student Liaison forwards case to the Vice President of Student Affairs or the Campus Student Discipline Board for resolution
  4. The student and the instructor may appeal the decision by following their campus’ Faculty Rights and Student Rights Appeal Process


Complaint related to accreditation or violation of state law:

Students or prospective students who wish to file a complaint related to accreditation or violations of state law not resolved at the institution may submit a Student Complaint Form to:

Tennessee Board of Regents
1 Bridgestone Park
Nashville, TN 37214

You may also visit the TBR website and submit a form electronically. Under Tennessee's open records law, all or parts of complaints will generally be available for review upon request from a member of the public.
 

Complaints regarding accreditation can also be made by contacting:

Southern Association of Colleges and Schools
Commission on Schools
1866 Southern Lane
Decatur, GA 30033-4097
Telephone: 1-404-679-4500
Website: www.sacscoc.org


Complaints of fraud, waste or abuse may be made by email at   or by calling the Tennessee Comptroller's Hotline for Fraud, Waste and Abuse at 1-800-232-5454.
 

 

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