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Need Help?

Have a question, but don’t know where to find the answer? Here are names, phone numbers and email links for friendly ETSU staff who can answer questions related to over 90 topics, from Advising and Babysitters to Veterans’ Programs and Weather Policies. If your topic isn’t listed, you can contact ETSU’s Need Help Coordinator.

How to Find Help

Below is an alphabetical listing oftopics. Find the topic relating to your question by clicking on a letter or by browsing the complete list, then follow these steps:

  1. If a Web site is listed, visit it first to find the answer.
  2. If the Web site doesn’t answer your question, telephone or email the contact person for your topic.
    • If you send email, expect a reply from the appropriate office in about three working days.
    • Many phone numbers are direct lines, but receptionists or secretaries answer some calls. Be prepared to give the name of the person you are calling.
  3. If you need help with a topic that isn't on the "Need Help?" list, contact Teresa Williams, Need Help Coordinator, at williata@etsu.edu , or telephone (423)439-6940. But please look for help using steps 1 and 2 before you do so.
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
ALL
Help Topic
Web Site
Contact Person
Admissions: FreshmenOffice of Undergraduate Admissions
Admissions Counselor

(423)439-4213
Admissions: Graduate studentsSchool of Graduate StudiesCynthia Hill
Executive Aide
Hillcc@etsu.edu
(423)439-4221
Admissions: Transfer studentsOffice of Undergraduate Admissions
Admissions Counselor

(423)439-4213
Advisement (Undergraduate students)Office of Undergraduate Student AdvisementTeresa Williams
Interim Director of University Advisement
Williata@etsu.edu
(423)439-6940 or 8557
Advisement for students who haven’t selected majorsUniversity Advisement CenterJuanita Gray
Coordinator
grayj@etsu.edu
(423)439-5244
Alcohol and drug dependenceUniversity Counseling CenterMeghan Noble
AOD Outreach Coordinator
noble@etsu.edu
(423)439-4841
Auditing a courseCollege of Arts and SciencesDonna Corbitt
Executive Aide
Corbitt@etsu.edu
(423)439-5248
Babysitters (see also “Child Care”)Adult Commuter & Transfer ServicesJennifer Rice
Executive Aide
acts@etsu.edu
(423)439-5641
Blackboard (see Desire to Learn - D2L)


BookstoreUniversity BookstoreCraig Birdwell
Store Manager
Cbirdwell@nebook.com
(423)439-4436
Border County WaiverUndergraduate AdmissionsAdmissions Counselor


423-439-4213
Car poolingAdult Commuter and Transfer ServicesJennifer Rice
Executive Aide
acts@etsu.edu
(423)439-5641
Career counselingPeer Career CenterDavis Smith
Director
smithr@etsu.edu
(423)439-4841
Catalog extensionsCollege of Arts and SciencesDonna Corbitt
Executive Aide
Corbitt@etsu.edu
(423)439-5248
Child CampsProfessional DevelopmentGeneral Contact
VA Campus
goicl@etsu.edu
800-222-3878
Child care - Full timeChild Study CenterBeverly Wiginton
duggerb@etsu.edu
Director
or childstudycenter@etsu.edu
Child Care FacilityLittle Buccaneers Student Child Care CenterKrista Turner
Director
turnerk@etsu.edu
(423)439-7549
Choosing a major at ETSUUniversity Advisement CenterJuanita Gray
Coordinator
grayj@etsu.edu
(423)439-5244
Community ServiceStudent Organization Resource CenterJoy Fulkerson
Coordinator for Greek Life & Service Programs
fulkersj@etsu.edu
423-439-6633
COMPASSUniversity Advisement Center / Developmental Studies Program (DSP)Caroline Jackson
Counselor
cjackson@etsu.edu
(423)439-4098 or 5244
COMPASS (Study Guides)University Advisement Center/Developmental Studies Program (DSP)Caroline Jackson
Counselor
cjackson@etsu.edu
(423)439-4098 or 5244
COMPASS (to schedule an appointment for COMPASS testing)University Testing CenterUniversity Testing Center (208 Old College of Medicine Building)

testing@etsu.edu
(423)439-6708 or 6709
ConferencesProfessional DevelopmentGeneral Contact
VA Campus
goicl@etsu.edu
800-222-3878
Continuing Education CreditProfessional DevelopmentGeneral Contact
VA Campus
goicl@etsu.edu
800-222-3878
Cost of attending ETSUBursar's Office

bursar@etsu.edu
(423)439-4212
Counseling services for studentsUniversity Counseling CenterSteve Brown
Director
browsd02@etsu.edu
(423)439-4841
Credit card problemsAmerican Credit Counselors


1-866-260-5994
Crime alertsDepartment of Public SafetyDepartment of Public Safety
Campus Box 70646
cotrel@etsu.edu
Nonemergency telephone: 423-439-6900 or 4480
Emergency Phone: 911
CSCI 1100 Proficiency ExamComputer & Information Sciences


423-439-6964
D2L "Desire to Learn - help info.Desire to Learn
OIT Student Help Desk
shdesk@goldmail.etsu.edu
423-439-5648
D2L - Desire to Learn - login siteD2L Website

D2L@etsu.edu
Developmental Studies Program (DPS) - AdvisementDSP AdvisementCaroline Jackson
Counselor
cjackson@etsu.edu
(423)439-5244 or 4098
Disabilities, Help for students withOffice of Disability ServicesKim Storey
Administrative Assistant
storeyk@etsu.edu
439-8346TDD: 439-8370
Distance Education and Online CoursesOffice of Distance EducationPat Westington
Internet Program Support Coordinator
Westingt@etsu.edu
(423)439-7058
Drug and alcohol dependenceUniversity Counseling CenterMeghan Noble
AOD Outreach Coordinator
noble@etsu.edu
(423)439-4841
Email for Students (Imail Account Login and Password Reset)Information Technology

shdesk@goldmail.etsu.edu
(423)433-4648 (423)439-4648
Escort service (Public Safety)ETSU Public SafetyCall Public Safety dispatcher for an escort


(423)439-6900 or 4480
Exit exam (Academic Profile) required for graduating seniorsFor information see the Graduation Office websiteTesting Center

Testing@etsu.edu
(423)439-6708
Exit Exam (for seniors): Student questions aboutOffice of Outcomes AssessmentTeresa Ford
Secretary
fordt@etsu.edu
423-439-7484
Fee payment deadlines and proceduresBursar’s OfficeETSU Cashiers

bursar@etsu.edu
(423)439-4212
Financial aidFinancial Aid Office
Financial Aid Counselor
finaid@etsu.edu
(423)439-4300
Fitness and recreation opportunities for studentsDepartment of Campus RecreationJohn Kroll
Associate Director of Campus Recreation
kroll@etsu.edu
(423)439-7980
General education exceptionsCollege of Arts & SciencesDonna Corbitt
Executive Aide
Corbitt@etsu.edu
(423)439-5248
General education requirementsGeneral Education ProgramBill Kirkwood
Associate Dean for Special Programs
kirkwood@etsu.edu
(423)439-5049
Getting involved on campusStudent Organization Resource CenterTricia Nguyen
Director of Student Activities
Nguyen@etsu.edu
(423)439-6633
Gold AlertEmergency messages


423-439-4648
Gold MailGold MailOIT Need Help Desk

shdesk@goldmail.etsu.edu
423-433-4648 or 423-439-5648
Grade appealsFor information see the Student HandbookTeresa Williams
Interim Director of University Advisement
williata@etsu.edu
(423)439-8557 or 4675
GraduationGraduation Office


(423)439-6823 or 6813
Greek lifeStudent Organization Resource CenterJoy Fulkerson
Coordinator for Greek Life & Service Programs
fulkersj@etsu.edu
(423)439-6633
Harassment concernsFor information see the Student HandbookMary Jordan
Affirmative Action Officer
jordanm@etsu.edu
(423)439-4211
Health concernsStudent Health ServicesWyeth Lawson
Health Education Coordinator
lawsonwa@etsu.edu
(423)439-4225
Health Insurance for studentsStudent Health ClinicWyeth Lawson
Health Education Coordinator
lawsonwa@etsu.edu
(423)439-4225
Housing off-campusAdult Commuter and Transfer ServicesJennifer Webb
Executive Aide
acts@etsu.edu
(423)439-5641
Housing on-campusHousing and Residence LifeBonnie Burchette
Director
Bonnie@etsu.edu
(423)439-4446
ID Card SystemID Card SystemCharles Forrester
Director
forrestc@etsu.edu
(423)439-8316
ImailOffice of Information Technology

shdesk@goldmail.etsu.edu
3-4648 or 439-5648 or 4648
ImmunizationsRequired and RecommendedWyeth Lawson
Health Education Coordinator
lawsonwa@etsu.edu
(423)439-4225
Insurance - proof of student status (Enrollment Verification)Office of Registrar

registra@etsu.edu
(423)439-4230
Intensive course requirements (oral communication/writing/using information technology)General Education ProgramBill Kirkwood
Associate Dean for Special Programs
kirkwood@etsu.edu
(423)439-5049
IntensivesComplete list of intensives


Internships and cooperative educationCareer and Internship ServicesWayne Speer
Assistant Director
speer@etsu.edu
(423)439-5388
Jobs - Student worker positionsFinancial Aid OfficeLori Acord
Coordinator
acord@etsu.edu
(423)439-4300
Jobs: Full-time/Part-time - Off campusCareer and Internship ServicesStaff
Staff
careers@etsu.edu
(423)439-4450
Judicial processes and how to handle themOffice of Undergraduate Student AdvisementTeresa Williams
Interim Director of University Advisement
williata@etsu.edu
(423)439-8557 or 4675
Late adds (courses)For information see the Student HandbookDonna Corbitt
Executive Aide
Corbitt@etsu.edu
(423)439-5248
Late drops (courses)For information see the Student HandbookDonna Corbitt
Executive Aide
Corbitt@etsu.edu
(423)439-5248
Leadership House (Residential Learning Center)Center for Community Engagement Learning & LeadershipDeborah Harley
Assistant Vice President
Harley@etsu.edu
(423)439-5675
Library resourcesETSU LibrariesReference Desk

refdesk@etsu.edu
(423)439-5308
Loans for studentsFinancial Aid OfficeLori Acord
Client Services Coordinator
acord@etsu.edu
(423)439-4300
Meal plansCampus Food ServicesDarrell Humphrey
Director

(423)439-4389
Non-Credit CoursesProfessional DevelopmentGeneral Contact
VA Campus
goicl@etsu.edu
800-222-3878
On-Campus Interview - Recruiting Schedules of EmployersCareer and Internship ServicesStaff
Staff
careers@etsu.edu
(423)439-4450
OnLine EducationDistance and Online Education


423-439-6809
Orientation for new studentsOffice of Student AffairsJoe Sherlin
Assistant Dean of Students
Sherlin@etsu.edu
(423)439-4210
Overload permissionFor information see the Student HandbookDonna Corbitt
Executive Aide
Corbitt@etsu.edu
(423)439-5248
Parking permits and ticketsOffice of ComptrollerChris Hicks
Assistant Manager
Hicksc@etsu.edu
(423)439-5650
Parking regulationsETSU Public SafetyMike Orr
Lieutenant / Investigations
orrj@etsu.edu
(423)439-6900
Pharmacy SchoolCollege of Pharmacy

Pharmacy@etsu.edu
423-439-6300
ProbationOffice of Undergraduate Student AdvisementTeresa Williams
Interim Director of University Advisement
williata@etsu.edu
423-439-8557 or 4675
Readmission to ETSUUndergraduate AdmissionsAdmissions Counselor


(423) 439-4213
Recreation and fitness opportunities for studentsDepartment of Campus RecreationJohn Kroll
Associate Director of Campus Recreation
kroll@etsu.edu
(423)439-7980
Registering for courses: Current studentsOffice of the RegistrarRegistration Help Line

Registra@etsu.edu
(423)439-5584
Registering for courses: New or future studentsOffice of the RegistrarNancy Archer
Technical Clerk
ArcherN@etsu.edu
(423)439-4744
Registration holds (can be viewed on Gold Link)Office of the Registrar (Note: Holds may only be removed by the office issuing the hold)Billie Lancaster
Secretary to the Registrar
LancastB@etsu.edu
(423)439-4366
RODP - Regents Online Degree ProgramOffice of eLearningScott Vaughn
Online Student Success Coordinator
vaughn@etsu.edu
423-439-8616
Roommate problemsHousing and Residence LifeRichard Swearingen
Associate Direction
Swearing@etsu.edu
(423)439-4446
Safety concernsETSU Public SafetyMike Orr
Lieutenant / Investigations
orrj@etsu.edu
(423)439-6900
ScholarshipsScholarship OfficeKathy Feagins
Assistant Director
Feagins@etsu.edu
(423)439-7094 or 7095
Service learning opportunitiesOffice of Student Life and LeadershipTeresa Brooks Taylor
Assistant Director of Service Learning
taylort@etsu.edu
(423)439-5675
Sexual assault (24 hour referral number)ETSU Public SafetyPublic Safety Dispatcher (Ask for counselor on call)


(423)439-4480
Sexual assault Counseling and assistanceUniversity Counseling CenterKim Bushore-Maki
Coordinator of Special Outreach Programs
bushorem@etsu.edu
(423)439-4841
Student OrganizationsStudent Organization Resource CenterTricia Nguyen
Director of Student Activities
Nguyen@etsu.edu
423-439-6633
Student Work PositionsOffice of Financial Aid


423-439-4300 or 1-800-704-ETSU
Suspension (scroll down webpage to Academic Probation and Retention)Office of Undergraduate Student AdvisementTeresa Williams
Interim Director of University Advisement
williata@etsu.edu
(423)439-8557 or 4675
Telephone services for studentsOffice of Information TechnologyOIT Helpdesk

shdesk@goldmail.etsu.edu
423-433-4648 or 439-5648
Testing CenterUniversity Testing Center

testing@etsu.edu
(423) 439-7842
TextbooksUniversity BookstoreCraig Birdwell
Store Manager
cbirdwell@nebook.com
(423)439-4436
Tickets to athletic eventsAthletic Ticket OfficeAthletic Ticket Office

tickets@etsu.edu
(423)439-3878
Transcripts from ETSUOffice of RegistrarRuth Ann Mowery
Transcript Clerk
registra@etsu.edu
(423)439-4230
Transfer ArticulationsTransfer ArticulationApril Rainbolt-Smith
Administrative Assistant
Rainbolt@etsu.edu
(423) 439-4723
Transfer Equivalency DatabaseOffice of Undergraduate Admissions

GoToETSU@etsu.edu
(423) 439-4213 or (800) 462-3878
Transfer GuideOffice of Articulated ProgramsApril Rainbolt-Smith
Administrative Assistant
Rainbolt@etsu.edu
(423)439-4723
Transfer Student ServicesAdult Commuter and Transfer ServicesCarla Warner and Jeff Howard
Director and Assistant Director
warnerc@etsu.edu
(423)439-5641
Transfer students: General education exceptionsCollege of Arts and SciencesDonna Corbitt
Executive Aide
Corbitt@etsu.edu
(423)439-5248
Transferring coursework from other schoolsOffice of Admissions


(423)439-4213
Transit SystemFree Transportation in and around campus


(423)929-7119
TutoringUniversity Tutoring ServicesMichelle Byrd
Coordinator
byrdt@mail.etsu.edu
(423)439-4758
Tutoring-Writing/SpeechWriting and Communication CenterRob Russell
Director
russellr@etsu.edu
(423)439-8202
UIT Proficiency Test or CSCI 1100Using Information Technology Office


(423)439-6964
Veterans' ProgramOffice of Veterans' AffairsAmanda Lasecki
Director
lasecki@etsu.edu
(423) 439-6819
Visiting StudentOffice of Undergraduate Admissions
Admissions Counselor
go2etsu@etsu.edu
(423)439-6820
Weather: inclement weather policySee ETSU Alert link at etsu.edu or listen to WETS-FM (89.5)Adult Commuter and Transfer Students hotline


(423)439-5641
Withdrawing from the universityFor information see the Student HandbookPat Barnett
Student Records Coordinator
barnettp@etsu.edu
(423)439-6811
Work Force DevelopmentProfessional DevelopmentGeneral Contact
VA Campus
goicl@etsu.edu
800-222-3878

East Tennessee State University
Box 70267
Johnson City, TN 37614-1700
(423) 439-1000
Webmaster